City hall opens offering some services - no meetings and no public input.

News 100 blueBy Staff

July 16th, 2020



The Service Burlington counter at City Hall will be open for business on Monday.

City hall - older pic

Now open to the public

The space will be open to the public to make in-person payments for the following services:

  • Parking permits and tickets
  • Property taxes
  • Freedom of Information requests
  • Garbage tags
  • Dog licenses
  • Property information requests
  • Recreation services.

The counter will be open from 9 a.m. to 3:30 p.m., Monday to Friday.

Service Burlington will continue to offer marriage licenses and commissioning services by appointment.  Please call Service Burlington at 905-335-7777 to schedule.

Anyone entering City Hall must wear a mask or face covering unless exempted from by the Mandatory Mask Bylaw. Residents are asked to bring and wear their own masks.

Payment methods accepted

At this time, customers can use debit or credit card payments for all payments except property taxes.  Customers can pay property taxes by debit or cheque.  Cash will not be accepted.

If cash is the preferred method of payment for property taxes, please visit your bank to make the payment. Residents can also use the drop box outside City Hall, located at the Elgin Street entrance for cheque payments, letters, or small packages.

Health and Safety procedures for visiting City Hall in person

To protect the health and safety of staff and residents and prevent the spread of COVID-19, visitors to City Hall will see a number of precautions in place, including:

  • One entrance to City Hall through the Elgin Street doors only, exit will be through the doors facing Brant Street.

Expect to experience

  • COVID-19 screening questions
  • Plexiglass screens at the counter
  • Floor markings to support physical distancing requirements of no less than 2m
  • Signage to assist with the number of visitors at one time and the movement of visitors through the main floor. Maximum of four people being served in City Hall at one time
  • Visitors must wear a non-medical face covering unless exempted from by the mandatory mask bylaw – please bring your own mask.

Online Services

While all other customer service counters within City Hall, including planning, building and the Clerks Department, remain closed at this time, the City encourages businesses and residents to use its online services:

  • Development Applications – The City is able to accept all types of development applications digitally including development applications for pre-consultation, committee of adjustment, demolitions, site plan control, zoning clearance and many more. Please visit
  • Online Services at – includes business licensing, marriage licenses, dog licenses, reporting form for street lights, signs and signals, and many more online services.

As residents continue to rediscover many of their favourite spaces and activities in the city, City services may look different as we work to stop the spread of COVID-19. The City’s commitment to providing the community with essential services remains a priority.

  • Property owners visiting City Hall to pay property tax bills are reminded payment of the April and August installments can be made up to Aug. 31, 2020, with no late payment charges in response to the COVD-19 pandemic. Property owners experiencing financial hardship may enroll in a monthly pre-authorized payment plan. This plan will provide withdrawals from Aug. 1 to Dec. 1 to pay the remaining 2020 property taxes (April, August and October installments). No penalty or interest will be charged to taxpayers enrolled in this plan. The deadline to enroll is July 27. For more information or help setting up a pre-authorized tax payment plan, email or call 905-335-7750.
  • In an effort to continue to protect the health and safety of the community and stop the spread of COVID-19, Burlington City Council unanimously approved a temporary bylaw that makes masks or face coverings mandatory in enclosed public places in Burlington. The new mask bylaw takes effect on July 20 and expires on Sept. 30, 2020, unless extended or revoked by City Council.

The city media release uses the word mandatory to describe the bylaw but they do not have any way to enforce the bylaw.  They need your cooperation which should be given willingly.



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