 By Roland Tanner
June 12th, 2019
BURLINGTON, ON
It is eleven months since this council considered the application for 409 Brant Street.
At that time 24 storeys was a new and unwelcome maximum, blowing past the maximums set out in the then newly adopted Official Plan.
That was just the beginning. Since then we have seen multiple proposals come forward which approach 30 storeys.
ECoB – Engaged Citizens of Burlington hope and expect that Council’s eventual decision on this building, which will not be for some time, will be not to approve it in anything remotely like it’s current configuration. That will be the correct decision, and it is the decision the voters expressed their wish for last year. Sadly, however, we also need to acknowledge the likely futility of that decision, whenever it comes.
Because this application is about who controls planning in Burlington.
 This Carriage Gate development will inevitably be appealed to the new LPAT/OMB, an un-elected, un-answerable, faceless, undemocratic agency of government which will decide Burlington’s fate on this development, as it will on most of the other developments which will be coming to Council in the months and years ahead. With the passing of Bill 108 into law and the return of the rules of the old OMB, but with slashed timelines, the minor improvements in planning procedure achieved by the introduction of the LPAT have been lost.
A de novo hearing can enforce any decision it likes on Burlington, and precedent suggests the tribunal will not show any interest in the years of work staff and council have put into developing a vision for downtown.
To deal specifically with the problems with this development, I could, as so many have done on other occasions, talk about concerns with wind studies and setbacks, traffic effects and heritage protection. But I would simply be repeating what we’ve all heard many times before.
Certainly this building is inappropriate for downtown. It has hardly any stepbacks. The 45 degree angular planes across Pearl and Lakeshore run smack-dab into the 29 storey vertical wall the building creates at about the 8th floor.
All the design elements in the world to break up the tower’s appearance cannot hide the fact that this it is attempting to fit the most units it possibly can on a restricted lot size. It will worsen what has already become a problem area for wind on Pearl. It will be another large block in what has become the Lakeshore Chasm, a high-walled concrete tunnel channeling wind and traffic into our downtown.
It is an application, which if successful, will drive another nail into the coffin into what was once a promising urban promenade between Pearl, Old Lakeshore Road and Spencer Smith, losing a large percentage of the lake views that set Burlington apart from other cities.
 Carriage Gates Homes president Nick Carnacelli We have to recognize what this proposal is: it is a statement that Carriage Gate Homes considers the wishes of Burlington City Council and the democratically stated wishes of the residents of Burlington to be irrelevant.
They recognize that the power lies elsewhere, and their application has been designed with that in mind. And that was before Bill 108 became law. It is designed to be negotiated at LPAT, not to be approved by council. The Interim Control Bylaw, while allowing the City time to work out its own approach to downtown planning, is likely to be simply a delaying process.
However, and council can correct me if this understanding is wrong, we believe developers can still submit their appeals to LPAT even while the ICBL is in place. The city’s greatly reduced timelines are not changed.
This is a bleak picture, not just for those who want to see a reasonable and balanced approach to development in Burlington, but for anyone who believes in local democracy. Urban planning is now the preserve of whoever can pay for the best lawyers. Millions upon millions of dollars are being wasted – money that could make developments more affordable, and money that the City desperately needs to make up for the revenue it is losing under Bill 108. Ironically, In ECoB’s discussions with developers, it seems there’s one thing we can all agree on – the appeals process is a costly waste of time for all parties. Moreover, it is a process which most other provinces in Canada avoid completely.
So we need to urgently address the few things that can be done in Burlington to reduce the focus on downtown, and which the province has made clear are within the city’s powers to do.
First. ECoB urges council to do all it can to immediately remove the Mobility Hub designation from downtown.
Secondly, also founded on information received from the province, we urge the City to explore everything it can to consider changing the boundaries of the Urban Growth Centre to focus on Burlington’s real transit-corridor around the Go Station and Fairview and to work for that to be adopted in the next Regional Plan.
Without doing so, ECoB believes whatever changes the city makes to the Official Plans and zoning are largely irrelevant. The expectations of development in the Urban Growth Centre will always trump the limits made by Official Plans in the eyes of LPAT/OMB.
Thirdly ECoB urges council to start doing everything it can to engage the leadership of other cities in a campaign for renewal in municipal authority. It is a campaign that needs to persuade all political parties to put local democracy and root and branch reform of the provincial planning process on the agenda. Local planning, by cities in partnership citizens, is literally the only way in which we have ever built cities we can be proud of.
Finally, ECoB urges Council not to approve this development when it eventually comes before them, and to continue to make a case at every level for the implementation of a democratically informed planning vision.
 Roland Tanner, PhD, is co-chair of ECoB and was a member of the Shape Burlington report committee.
Related link: Strange bed fellows.
 By Gary Scobie
June 7th, 2019
BURLINGTON, ON
I am writing this to expose the absurdity of the Province’s growth centre density targets and how this absurdity is working against good municipal planning, against the livability of Ontario cities where targets apply, against the democratic right of citizens to control their own neighbourhood growth and for just one group – developers.
 Mobility Hubs can be either full-fledged Gateway Mobility Hubs along GO Transit lines or Anchor Mobility Hubs where municipal transit stations occur. Is this really an Anchor hub? Henceforth when I refer to growth centres I mean official Urban Growth Centres assigned to municipalities by the Province and Mobility Hubs assigned either by the provincial Metrolinx organization or created by municipalities themselves. The Mobility Hubs can be either full-fledged Gateway Mobility Hubs along GO Transit lines or Anchor Mobility Hubs where municipal transit stations occur. Each has a density target assigned consisting of the number of People and Jobs (P&J’s) per hectare. Not all growth centres have the same areas or density target, but for simplicity I will use the largest area and the highest density target to describe the maximum effect, unless I use an actual growth centre that has been designated.
 The thinking was to create four mobility hubs and allow significant growth. The studies needed to flesh this out have been put on hold, A theoretical growth centre is circular and can have up to an 800 metre radius. The area is calculated by the pi X r-squared formula we learned in school, where pi is 3.1416 to four decimals and r is the radius in metres. In this case the area could be up to 3.1416 X 800 X 800 = 2,010,624 square metres. A hectare is 10,000 square metres. So the maximum area of a theoretical growth centre is 2,010,624 / 10,000 = 201.0624 hectares. Let’s round this off to 200 hectares for simplicity.
The growth target for most growth centres is 200 P&J’s per hectare. So theoretically the largest growth centres could have up to 200 X 200 = 40,000 people and jobs within it. That in itself is quite a staggering number, when you consider that Burlington has a population today around 180,000 and if just one growth centre had a maximum area and no jobs, it would have to house 40,000 people in a relatively small area, about 22% of the current total Burlington population.
 Going up opposite city hall – sales centre is operational. But let’s pause here and examine a real growth centre in Burlington, the Urban Growth Centre in the downtown. It is smaller than the circle I described as theoretical and it is shaped more like a upside down capital “T”, stretching up Brant street and adjacent streets and along Lakeshore Road. It is about half the size at 104.6 hectares. So its target is 104.6 X 200 = 20,920 P&J’s. Yes, that’s pretty dense. We were at 157 P&J’s in 2016, over 78% toward target. So we need to get to 200 P&J’s in this growth centre by 2031. At the pace of current approved and constructed or awaiting construction buildings, we will handily reach target well before 2031.
In actual fact, we will not need one more high rise building, beyond those approved, added in the Urban Growth Centre in the next 12 years. We could get to target with a mix of low and mid-rise new buildings. Even though overall Burlington population growth (again assigned by the Province without our consent) will have a new higher target assigned for 2041 compared to 2031, the growth centre density targets are unchanged for both dates. The new assigned population will be expected to be housed at the three GO Station Gateway Mobility Hubs that have been spec’d out for up to 69,000 people and jobs. So even with more assigned growth of population, it would seem that our downtown just might be able to survive and still be liveable at about 21,000 people and jobs by meeting its density target.
 Citizens are arguing for some limits on just how much development takes place in the downtown core. Interim Control Bylaw has halted any development for a year. But wait, there’s more! You see, the density target for growth centres of 200 P&J’s per hectare is a minimum target, as developers often point out. So what, you may say. We’ll make our minimum target and no municipality is being threatened by the Province with nasty repercussions if they don’t make theirs. But the Halton Home Builders Association is recommending density targets be increased once municipalities reach the minimum. So municipalities wouldn’t get rewarded for meeting the minimum target, they would get penalized by being forced to densify even further if this recommendation ever went through. Some reward.
Now here’s the real absurdity. The Province “encourages” municipalities to go beyond the minimum density target. OK, but how much beyond? Well, er, there is no “how much”. In the absence of a maximum density or a suggested maximum, there is no number given by the Province nor a hint of what it might be if there was one.
As an Applied Math grad, that can only mean one thing to me. The maximum is infinity. And most people know that means there is no maximum whatsoever. You can bet that the developers and their planners and lawyers, who are smart people by the way, certainly know this and love this gift from our Province. And they make good use of this phraseology of encouraging higher than minimum targets to lobby cities, the OMB and the LPAT that it is their civic duty to go, as Buzz Lightyear would say “to infinity and beyond”. It’s like a license to build ever higher, ever more high rises in growth centres “because the Province wants us to do it”.
 Approved – at 24 storeys – the city opposed the development – the OMB said they could. No hole in the ground yet – they are testing to determine just where the water table is. Would any Official Plan (OP) that doesn’t allow infinite growth in a growth centre therefore be not “in compliance” with the Provincial Policy Statement and the Provincial Growth Plan? So OP’s might be useless to stop this quest for infinite density? Good city planning might also be in danger, although the LPAT & OMB often refer to “good planning” as something they can identify and appreciate, especially when it comes from “experts” (most Planning Departments need not apply since only the Province decides who’s an expert, it seems). All these are worrisome issues for citizens who care about Burlington and support reasonable growth.
Confused? Don’t be. The latest suggestions for changes to the LPAT from the Province are to dismiss a municipality’s OP if it isn’t “good planning” and decide for them what “good planning” is and how many high rises should be allowed and how high these building should be in growth centres, so that we can reach toward infinity by 2031, by 2041, or by infinity I guess.
How many P&J’s should be stuffed into growth centres? An infinite number apparently. And developers are lining up to feast like they’ve never feasted before with high rises everywhere in growth centres, foisting these on unsuspecting municipalities.
In our capitalistic society, where money trumps all reason, municipalities and their citizens seem nearly powerless to stop this. Welcome to the absurd world of growth centre math and the greed that is satisfies.
Now I fully realize that the target is not infinity, but citizens must realize that the impetus from developers to build higher and higher is strong and steady and the Province with its proposed weakening of citizen input to the LPAT process and its proposed takeover of decisions on just how far we go with density and height (under its “good planning” auspice) are putting all cities in Southern Ontario at risk for destruction of the character of their downtowns, the increase of congestion in both people and vehicles and the lowering of livability standards.
 Looking south down Brant the light shaded building has been approved at 24 storeys, the building to the south of that has been ok’s at 17 – they are appealing to get 24 – same as the guy next door. Is this what Ontario city populations desire? Is this what Ontario citizens thought they were voting for a year ago? I don’t think so. Yes, there will be more people coming to cities and for many that will mean being housed in high rises around GO stations. Citizens realize and accept this. In Burlington we have room for this. So we’re not against growth, only growth in inappropriate places, like our downtown.
Developer is asking for 24 storeys – same as the approved building to the east, What can we do? Contact the Mayor and your Councillor and support their efforts to stand against over-development of the downtown and also of the numerous plazas and strip malls that are or will face the same sort of pressure to infill at high density numbers far out of character with the surrounding neighbourhood. City governments and their planning departments must stand firm against what may seem an impervious and imponderable regime constructed by the latest version of our Provincial masters, who apparently think they know best how to manage our cities. Contact your MPP and let her know you want a made in Burlington development plan.
Citizens must attend local meetings on development hosted by the City and delegate at City Hall when Statutory Public Meetings are called. Let the Province know that we care about our city and our elected officials know better how to manage growth than the Province does.
Only the sky is the limit to developers. We need to lower that limit.
 Gary Scobie is a frequent commentator on how Burlington can grow – he advocates for responsible and thoroughly thought through growth.
 By Staff
May 30th, 2019
BURLINGTON, ON
The Halton Regional Police Service’s Regional Fraud Unit has charged one person in connection with a series of thefts involving the use of the popular online advertising service “Kijiji” to target victims. The thefts occurred between October 2018 and February 2019.
 The suspect would seek out victims online who were selling diamond rings or loose diamonds and would engage them in conversations over email and text. The suspect purported himself to be an employee of Morgan Stanley and used several different aliases (Rich Thompson, Alex Stanford, Cameron Woods and Albert August) to conceal his true identity. The suspect would arrange to meet his victims in public locations (GO Stations, Hotels, etc.) to ensure the exchange was “safe”. Upon meeting his victims, the suspect would surrender a certified cheque in exchange for the diamond and leave the area using public transit (usually a GO Train). Each certified cheque the suspect passed was determined to be fraudulent resulting in the victims losing over $25,000 collectively.
 An investigation was started by the Regional Fraud Card Team in partnership with GO Transit Safety and Security Division, and the suspect was identified as Michael Morris (30) from Whitby. On May 2, 2019 with the assistance of the Durham Regional Police Tactical Support Unit, a criminal code search warrant was executed at the residence of Morris in Whitby. At the time of the search, Morris was not located inside the residence and an arrest warrant was issued.
On May 29, 2019 with the assistance of the Provincial ROPE squad and Halton Police’s Risk Mitigation Team, Morris was arrested without incident leaving a residence in City of Toronto.
Morris has been charged with the following offences:
– Four counts of fraud over $5000
– Four counts of using a forged document
– Two counts of personation with intent
– One count of possession of counterfeit money
The accused was held for bail.
Police believe there may be other occurrences involving the accused and are asking anyone with information regarding similar incidents to contact Detective Constable Mike Tidball of the Regional Fraud Card Team at 905 825-4747, ext. 8743.
Tips can also be submitted to Crime Stoppers “See Something? Hear Something? Know Something? Contact Crime Stoppers” at 1-800-222-8477 (TIPS) or through the web at www.haltoncrimestoppers.ca.
People charged with a criminal offence are presumed innocent until proven guilty in a court of law.
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 By Staff
May 28th, 2019
BURLINGTON, ON
The following Statement was issued by the Mayor of Burlington.
Today I am pleased to acknowledge the Provincial government’s announcement that they will be cancelling the recently announced retroactive in-year cuts to municipalities and maintaining the pre-budget funding levels for public health, child care and ground ambulance.
Ontario’s big-city mayors met in Guelph on Friday (May 24) at a meeting of LUMCO (Large Urban Mayors Caucus of Ontario) along with Mayor John Tory of Toronto, to discuss a joint strategy to respond to the previously announced Provincial budget cuts and downloading on municipalities, after our budgets had already been passed. We were grateful to have the Minister of Municipal Affairs and Housing, The Honourable Steve Clark, also join us for part of that meeting.
He heard our concerns and took our unanimously passed joint statement back to the Premier. The key messages from the mayors meeting as LUMCO were:
• We want to be at the table with the Province to work together to address their fiscal challenges in ways that minimize impacts on our residents.
• If the Province does not change course, or even delay implementation until 2020 so that we can adjust for our next budget cycle, municipalities will be forced to consider tax increases, service cuts, or raiding reserves.
 Mayor Marianne Meed Ward with Premier Doug Ford. On behalf of the City of Burlington, I commend Ontario Premier Doug Ford and Minister Steve Clark for listening to the concerns raised by mayors on behalf of our residents across the province.
The cuts, as originally announced, were poised to hurt local communities and put cities’ finances at risk. They were also made without prior consultation with municipal leaders, leaving no time to plan for what was coming and leaving a collaboration gap between our two levels of government. Today’s news shows what can be accomplished when different levels of government listen to one another and work together.
But we are not out of the woods yet.
The delay in these cuts is helpful, but some of these cuts continue to be inappropriate to download to the municipal tax base. The Province cannot balance its own books on the backs of municipal property taxes, especially when they will negatively impact front-line services. Municipalities only receive 9 cents on every tax dollar collected by our governments. We will only make substantial fiscal progress by ensuring savings are found by the levels of government that spend the most (federal and provincial). We encourage the Province to look at their own administrative efficiencies rather than cutting front line services delivered at the municipal level.
On a related note, the Province has asked municipalities to help find additional savings and efficiencies, recently announcing an “Audit and Accountability Fund” to support line-by-line third-party reviews of their operations.
 Mayor Meed Ward advises that “we are not out of the woods yet”. My fellow LUMCO Mayors and I are fully supportive of balancing our budgets, reviewing all expenditures to look for efficiencies, and supporting the Province in reducing their deficit and debt.
The City of Burlington completed a line-by-line review as part of our 2019 budget process, as we do every year. Unlike the federal and provincial governments, municipalities cannot run a deficit. We must not only balance our books annually, but also share them transparently with our constituents.
As a result of our line-by-line review, our approved 2019 budget saw an initial reduction of $1.15M, with City Council trimming an additional $1.6M while still investing in our infrastructure, local transit, tree planting and community services. The end result was our ability to pass the lowest tax increase at the city level in eight years. We would be more than happy to share our best practices with the Province.
Even with all these savings already found, we are always willing to have an independent review of our books to verify what we already know.
More detail on our commitment to finding efficiencies and managing our budget effectively can be found on my blog at mariannemeedward.ca/finding-municipal-budget-efficiencies.
While we welcome today’s announcement, changes in other pieces of legislation will negatively affect our ability to be financially sustainable and provide for community services. Bill 108 includes proposed changes that would hurt cities’ ability to provide parkland, community facilities and adequate public engagement to inform the planning of our neighborhoods. Changes to Development Charges, paid by developers to offset the cost of growth, could put parkland and community centres in jeopardy. The changes will mean either a reduction in community services or an increase in property tax to cover the shortfall. These changes do nothing to reduce provincial costs but do increase the costs to municipalities at a time we are all trying to find efficiencies.
Additionally, a return to the old OMB (Ontario Municipal Board) rules for planning appeals means that planning matters will once again be taken out of the hands of local municipal councils. There is no evidence to support that these changes would actually increase the supply of affordable housing.
Furthermore, reverting to the old rules will add costs and time to planning approvals and require municipalities to spend more in legal fees defending our planning decisions. Again, these changes do nothing to reduce provincial costs but do increase the costs to municipalities at a time we are all trying to find efficiencies.
 Mayor offers to share Burlington budget practices with the province. We are heartened by the willingness of the Province to listen to municipalities and reverse course, and we look forward to additional conversations on the outstanding matters that have yet to be addressed by today’s announcement that create costs without benefits to municipalities and our residents.
 By Pepper Parr
May 27th, 2019
BURLINGTON, ON
 Marianne Meed Ward at the State of the City address to the Chamber of Commerce. One of the promises Mayor Marianne Meed Ward made to the Chamber of Commerce when she delivered her State of the City address to them was to improve the way business was done in the city.
She created a Red Carpet Red Tape initiative that was going out into the commercial sector to ask questions and to listen. She brought Kelvin Galbraith, the Councillor with the best small business experience in as her co-chair and they have been listening.
For reasons known only to the Mayor the listening sessions have been closed to media – all we have to work with are the statements she releases. There is a lot of information in them.
The first session took place at the Waterfront Hotel where issues that were to become a theme as the Red Carpet Red Tape (RCRT) wagon rolled along.
Parking, getting paperwork and approvals through city hall and finding talent that could be employed and able to find affordable accommodation were mentioned at every session.
We have lifted portions of the reports the Mayor released and put them within quotation marks.
Small business types wanted “Access to qualified young labour. Factors that play a significant role in that challenge are a) the high price of living in Burlington and b) the difficulty in commuting here by anything other than a personal automobile, which many don’t have.
“Trying to recruit skilled employees from surrounding trade schools/colleges/universities is difficult when they find out how expensive starter townhomes or condos are here. With the often bus-train-bus experience most would have to partake in should they decide to commute from a neighboring community with potentially more affordable real estate options, the length of time of the commute becomes too prohibitive. Bottom line: more needs to be done to allow young people to live and/or work here, whether it’s through more affordable housing options or better/faster transit options.
 Is an $800 Engineering report necessary for signageÉ “Red Tape. Many examples were given of challenges before a business could open, and the labyrinth of approvals and expenses that came along the way. Reference was made to needing engineering approvals on storefront signage (a reasonable request to ensure they’re safe and won’t fall on anyone) but there was a lack of understanding of whether the $800 engineering fee was reasonable, or whether more could be done to educate new business owners about alternative options that may be more affordable. Other examples were given about starting down one path of approval, only to be told later in the process that additional items were needed and additional expenses would have to be incurred that they had not budgeted for.
“Answers given by City Staff were referenced as sometimes being inconsistent with one another, leading to confusion. Overall, many spoke about a lack of support through the process. Those who had been around for 20+ years made reference to having strong and experienced mentors and using their own hard work and ability to pull in experts to advise them on things from accounting to networking and beyond.
 BDBA General Manager Brian Dean working a crown during a downtown festive event,. “Some attendees had no idea if they belonged to their local BIA (or whether they even could), and most did not know about support that could be provided to them through partner organizations like the BEDC. Many wished they could give advice to new businesses setting up shop and better inform them of whether the location they are choosing is appropriate for their business model to help them avoid failure, and whether landlords and real estate agents can better help facilitate that evaluation for likelier long-term success.
“Bottom line:” posited the Mayor, “Can a smarter welcome package be created for those exploring starting a new small business in Burlington – one that outlines all the steps needed before opening, the demographics of different neighborhoods, and clearly directs people to the other resources available to help them get there? Can our staff be well-trained to provide a supportive and welcoming “red carpet” experience when new businesses reach out to start the process?
 Parking meters are a challenge at several levels. “Parking. While this is more of an issue for small business owners south of the QEW, such as in Aldershot or Downtown Burlington, it is a known challenge and source of frustration. When discussing Free Parking in December…business owners referenced abuse by people who already have parking passes elsewhere like their condos (but find street parking more convenient), and those who are employees of local businesses and drive to work that month since they can now get free parking. Neither option helps paying customers find additional spots.
It was generally felt that there were too many confusing rules around parking in general (paid during the day but not after 6, but free in December, but still no parking anywhere for longer than 3 hours although there are some lots with exceptions to that, etc…). Bottom line: we need to think about the initiatives we are implementing around parking and whether they are supporting the goal they were intended to support.
The large manufacturers had their own issues.
The Permit process – flaws and delays
Dealing with the MTO – lack of accountability to timelines, unwilling to conduct site visits
City is too slow to react
City staff have a lack of knowledge behind the scenes/of private sector and are unresponsive
Staff are inconsistent in their application of policy
Fees are inconsistent
Turnover of City staff
Sense of confrontation with City staff – rational conversation is difficult
Lack of common sense and practicality in processes
Commercial/employment zoning needs
Regional transit connectivity and transportation/traffic overall
Lack of land availability / larger space for manufacturing
Sign bylaws are too restrictive
Access to high tech talent / post-secondary / new fields & areas of study
Site visits are needed to understand practical issues
Tough finding the right department at the City
Incremental feedback on multiple submissions
Need clear timelines / business timelines
Ineffective communications
Lack of incentives if not manufacturing
Skilled and non-skilled labour/talent
There were issues that were positive; The Mayor referred to them as “issues that were already working from their point of view.
 Recent immigrant, on the left, receiving a certificate after completing a course at The Centre. New council = progressive thinking
The Red Tape Red Carpet Task Force – appreciate the City is listening and willing to change
BEDC support, networking events and TechPlace
Employee retention and recruitment
Recent immigrants in the area provide a great talent pool
Success in exporting / export funding was helpful (got cut thought)
Location: close to highways, the border, and Go train
Innovation through partnerships
Growth of manufacturing locally
Rotational Engineer program uses fresh grads to fill roles
Product development support funding (SRED, IRAP)
Access to a huge market next door (Toronto)
Engineering staff at the City of Burlington are constant, fair, good to deal with, consistent
The Mayor added that the “wealth of knowledge and experience in the room put forward the following ideas about what can change and improve:
Work hard to create a customer service culture at City Hall. Start at the top and trickle down. Help everyone feel good at the end of the day for what they did and how they did it.
Change how work is assigned: Rather than having work assigned to whoever is next available, have the same person allocated to all permits for the same building so that the familiarity is there to increase speed and customer service rather than have so many different people involved each time and forcing them to start at square one and get up to speed.
Advocate and influence with other government and regulatory agencies.
Site plan vs. survey education – field trips and training
Include copyright protection (not here now)
Ombudsman backed by Council
Better performance management of City staff with KPIs attached / measurements
Consider CRM/Software solutions for better digitization/automation of processes as well as tracking
Electronic file transfers of documents submitted
Status on reports on file in less than 3-4 weeks / Customer Status reports conducted by Staff
Lunch & Learns for Developers
Exception approvals at the counter
Staff to ask the question: how can we make this work?
New City staff should have to have spent time in the industry first (externally)
 Much of the longer term development will be located at the mobility hubs. Leverage development around Go stations
List of issues that are black/white – clear & automatic (ex: building code)
Personalization of website – “what are you here for today”
Self-serve options
Overall management / admin/ project management for applications
Business concierge support
More mixed-use service available without getting in car
Better marketing and promotion of Burlington to businesses
Need tax credit advocacy with Minister of Finance
Review incentive programs to be more accessible
Incentives to hire new grads
 Several of the courses given at The Centre are fully booked months in advance – the students usually know where they are going to be working before they graduate. Need a tech school in Halton (post-secondary)
Ontario apprenticeship: training and tax credit (needs new process released)
Increase limits on “Now Hiring” portable signs
More affordable housing (for employees)
Foreign worker depository
All day Go train (24 hours)
Transparency on timelines / status updates
Be willing to refund processing fees if deadlines aren’t met by City
“Overall”, said the Mayor, “the session on Monday provided a forum for this group of leaders to directly communicate with myself, other City leaders, and each other, helping ensure our businesses feel heard, valued and supported as critical parts of Burlington’s economic health and well-being.
Next up on the focus group list was a session with City staff and partnership organizations:
Mayor Meed Ward explained “the room was asked to identify the most common issues they hear from business owners and there was a lot of commonality: zoning, permits, signs and approvals were all identified as taking too long, requiring too many stakeholders’ involvement, and being challenging to navigate (especially for first-timers).
“Everyone agreed that working towards more of a “One-Stop Shop” would provide a better customer service experience and staffing that shop with subject matter experts who can guide people through the process, set realistic expectations, and provide all the information up front would be ideal. Having people to triage applications so they require fewer revisions would also be helpful in reducing timelines and workload on both sides of the table.
“The room noted that more could be done to get information online and searchable, letting business owners self-serve and self-educate when possible, and do things after hours when appropriate. Marketing, education, and information sharing was a common theme, whether through campaigns to educate prospective business owners on avoiding common pitfalls in the application process, or having monthly open-house sessions where business owners can meet with experts like those in the focus group room to get free advice to help them along the way.
“Looking at technology systems and platforms that enable barcoding/tracking of applications would improve speed and accountability in everyone’s view, and exploring ones that dovetail with those of partner organizations would be helpful as well.”
What was both surprising and disturbing was that the people making these comments were the very people hired to run the city. The Mayor reported that the attendees at this one included the following (the Gazette has added some comment on several):
“Ron Steiginga (by the way a very smart guy who has served the city well) “25+ years in real estate management with the City of Burlington has let him get to know most of the developers and builders in town, build relationships, and stay aware of what is available for sale. He is involved with fees (such as park dedication fees), and the purchase of parks, fire hall sites – sees his role as keeping stakeholders aware and informed of those issues and availabilities.”
“Rosalind Minaji has been in planning and development for 30 years, and a big part of her role is to help walk people through the application process, as well as ensure the city has sufficient and identified employment areas, as well as affordable housing.
 Director of Finance Joan Ford does a great job of providing the data ad her department does a good job of collecting the taxes as well. It’s the spending side that is causing the long term financial stress. Ms Ford doesn’t do the spending. “Joan Ford (who runs the best department in the city) has been in finance for 30 years and sees her role as ensuring fees and taxes for business owners are collected in a fair and equitable way, and being transparent to businesses on these items.
“Mary Lou Tanner has been with the City for three years and in her Deputy City Manager role for 18 months. She sees her role as creating a culture of customer service for business owners who come to the City with questions and looking for guidance with what can often feel like an overwhelming or complicated journey. She wants to ensure people feel welcome, get the answers they need, and help make processes easier and better understood.” Tanner created the Grow Bold initiative that Mayor Meed Ward had council scrap once she took office.
“Sue Connor is two years into her role, with 30 years overall in the transit industry. She knows she needs to help move employees around so that businesses have access to the people they need to make their business run.” Connor brings an incredible reputation to the task of creating a transit service that people will use – all she needs is the support of council and the funds to make it happen. If she manages to do for Burlington what she did for Brampton we will be a much different city.
“From the BEDC, Anita Cassidy’s focus is in helping create a competitive advantage here in Burlington so that businesses want to locate here, helping them find talent or space, as well as advocating for what businesses need with partner organizations like the MTO or the Region. Cassidy is waiting to be moved from acting to full bore Executive Director.
John Davidson has been at Halton Region for 13 years and mentioned the Small Business Centre that is run out of there as a good resource for business owners starting out. He sees his role as ensuring businesses don’t get stalled in their approvals/permits journey and working behind the scenes with partners like the City of Burlington and others to remove obstacles.
“Tim Commisso, in the industry for 35 years now, sees one of his priorities as helping implement more of a 1:1 personal touch for smaller businesses who don’t necessarily have the experts and resources of larger firms and developers to help navigate the system. He also expressed interest in seeking out technology that makes the process easier and more trackable, and ensuring city staff have the skills and customer service attitude to make these experiences better for businesses.” Commisso knows the Burlington file – he served as part of senior management before he was appointed city manager for Thunder Bay. He is keeping the city manager seat warm until council makes a permanent appointment – expected sometime in July.
“Brian Dean has been at the Burlington Downtown Business Association for 18 years now and sees his role as retaining and attracting businesses to this area of our City. He works to help acclimatize new businesses, give them market data to help with their business planning, and keep them engaged with their community.” Dean must have been stunned when he heard that some business people had not heard of his BIA.
 “Keith Hoey, outgoing President of the Burlington Chamber of Commerce (15 years now), focuses on: a) connecting people through networking and events; b) educating businesses on things like managing their books or understanding government decisions that will impact them; c) advocating with all levels of government on behalf of business owners; and d) providing discounts and savings to help businesses save money.” A Prince who has earned retirement and will be missed – those shoes are going to be hard to fill.
 Allan Magi, on the left, brings a capacity to listen and a collaborative manner to the work he does for the city. “Allan Magi, 27 years into his tenure, oversees the building of parks, roads, and other infrastructure that needs to be in place to support the businesses in our city. He helps oversee development charges, and advocates with partner agencies to streamline and find common ground to help move things along.
Nick Anastasopoulos has been with the City for 3 years, and 20+ years in the industry. He sees his role as helping get businesses “in the ground” and up and running. He looks for efficiencies and overlap to help streamline processes, and is focused on finding ways to connect partner agencies to work faster together for businesses.
Gerry Smallegange at Hydro gets involved with new businesses and expansions as many businesses have unique or additional hydro needs when they relocate/start up here in Burlington. He sees his role as finding ways to partner with businesses before they sign leases or purchase property to advise them on what is possible and consider meetings or site visits to better equip businesses with the information they need before they sign on the dotted line, so they can avoid zoning or other problems down the road.
“Kelvin Galbraith is new to his role as Councillor but has been a small business owner for 21 years in Aldershot, and is a member of the Aldershot BIA. He sees his role as similar to the Mayor’s: see the issues and help solve the problems.
 Heather MacDonald, Director of Planning has the most difficult job – a department that has been flooded with work during a time when both the regulatory and political environment were difficult (impossible?) to cope with. “Heather MacDonald is newer to the City of Burlington in her role, but has many years of experience including years at Metrolinx, the City of Brampton and the City of Mississauga. She and her team (including Rosalind and Nick) are tasked with ensuring we have buildings and businesses that are safe and of high quality, and helping people through the development process. She wants to impact the level of education and communication outward to business owners to avoid people feeling surprised down the line and ensure they have the right information – and all of it – as early in the process as possible.”
It is difficult to read the narrative on those who took part in the meeting with the complaints that were heard from the commercial sector. There is a disconnect in there somewhere.
When Meed Ward announced the RCRT initiative she said: “My goal is to find a way to help our city grow in the right way and in the right places, and to partner with my colleagues at City Hall, with residents, and with our development community to make that happen.”
The Mayor then met with the developers, using the Tech Place facility as the venue. She was probably not surprised at what she heard:
 Is there a vision? Is it in the minds of city council or in the approach staff take to problem solving.? Or does the public have a vision no one else shares? The Permit process – flaws and delays
Ability to attain SPAs in a reasonable time
Dealing with the MTO – lack of accountability to timelines, lots of delays
Delays with Halton Conservation
Conflict between the different levels of government
Business mindset is lacking
Lack of accountability with the City
Too many agencies involved
Staff act like they’re afraid of losing their jobs
No incentives to reduce operational friction
Hydro
Inconsistent bylaw/zoning interpretation/zoning uncertainty
Lack of vision
Lack of control over other agencies / influence
Affordability of projects becoming unrealistic: land, construction, time all push up costs
No “leader” to manage applications
Lack of KPIs for city staff (perceived or otherwise)
 Provincial policies trump everything – and they keep being changed making it difficult to do long term planning. Provincial policies are shifting / rethinking
Lack of staff knowledge in understanding market forces
Lack of respect for landowner rights
Too in the weeds – focus on important issues
Lack of common sense being applied
Opinions can depend on mood of person who is assessing the application
Building envelopes
No severance / Niagara Escarpment Commission
Environmentals on particular corridors
All the time delays cost money
Political agendas – development applications treated politically instead of on their own merit
Time associated with the severance process (took 2 years)
Zoning inflexibility (ex: Seniors Long Term Care facility)
Timing associated with obtaining a zoning verification letter – used to be 10 days now over 5 weeks
City staff raising issues that do not apply to the application in question
Limited incentives available for developers to build sustainably, and integrate sustainable design features
Public transparency re: cost recovery/recovery funding
Compare to Brampton, where 100 units got approval in less than a year – fast process, open to discussions, and Mayor/Council wanted things to happen
Perception that plants and animals have more rights than people
Hard to get calls returned from City Hall (all departments)
Outdated city standards (ex: Parks)
Lack of downtown parking for offices, bars, restaurants and retail
Transit dead spots
After listening to the complaints and concerns the Mayor did a smooth political pivot and said: “While it took a few minutes to switch gears and focus on the positives, there are certainly reasons everyone in the room is still doing business in Burlington and we wanted to ensure we clearly understood what those are and then she listed them:
 Developers want clear instructions – and will do everything they can to find a way to make those directions work to their benefit; which is exactly what we do with our tax returns. BEDC as a facilitator, expeditor and supporter
Great fast-track process for building permits
Experienced city staff are good to deal with
Online process that shows if a building permit is closed
Mayor seems very on board
Facilitation at this event was great – Interim City Manager was great facilitator at the table
Professional people to deal with
Sustainable design guidelines
Ability to start work early to help shorten delivery sometimes
Burlington building process is good
Councillor was helpful overriding bad staff decisions
Building department closing out an old permit +
We win most if not all appeals to OMB/LPAT
Development application website is good
Community safety – businesses with shifts / evening hours are less worried for their staff getting to/from work
Burlington’s culture, family-orientedness & energy draws people here to live and work
Access to talent, amenities and housing (high tech talent is easier than other segments though because of housing costs).
Developers do business in Burlington because it is a great market – they can build almost anything and sell it. They have chosen to focus on the high end of the market and for the most part are doing very well.
The Mayor took what she could from the meeting and closed by saying: “We finished the day by leveraging the knowledge and experience in the room to come up with solutions, ideas and changes that the City can spearhead to make things better:
 The key word is service – does city hall know how to deliver it? Will the new city manager make that a key deliverable ?  Private sector experience makes for better public sector employees. Support a culture of service and efficiency by ensuring staff have clear KPIs and they are part of their performance reviews
Incentives for hitting KPIs and going above and beyond
Business/file liaison to track, communicate, and shepherd a file to completion in a reasonable time
Leadership needs to stand behind file planner
Encourage staff to learn more as things change to drive subject matter expertise (regulations, etc.)
Leverage better technology to streamline and automate / CRM system / Self-Serve
Customer service training / commitment to customer service
Hire more people if short-staffing is impacting speed of turnaround
Cut the timelines to match the Municipal Act
Apply a stronger sustainability lens and offer incentives
Allow multiple levels of approval to run concurrently
Seniors housing/land zoning strategy
Business advisory board
BEDC needs more influence
More advocacy/upward pressures necessary to other levels of government
Stand firm on the position of what is good for Burlington – don’t sit on hands with other agencies
Be collaborative vs combative
Site visits at properties to understand context and better apply common sense
Create more “fast track” and “premium” services – willing to pay for speed
Do more to educate the public about the benefits of growth to help those inherently resistant to change to see the positives
Make it a priority or essential that new hires in these departments have spent at least some time in the private sector on the other side of the table to provide better perspective and understanding
Next round of comments shouldn’t go back to bottom of the pile
Be ok with weighting the value of certain projects in their worth to the community (jobs for example) and be willing to prioritize those in terms of speed and attention – not every project is equal
Apply Artificial Intelligence / automated processes to remove personal opinion from the process
Shorten time frames for turnarounds of minor revisions
Fees should be payable on approval not all up front (or reimbursed when deadlines are missed)
Empower staff with more decision-making power to apply common sense
Remove height restrictions
Educate the public on good planning practices
Be more consistent – don’t change policies when Councillors change
Leverage tech being used in other municipalities (ex: Mississauga)
Focus group with staff: what are THEIR challenges to moving quickly & how can we help
Provide more info on the steps that happen in the process & why it takes so long. What is happening each day over the course of all those months (and sometimes years)?
Quick morning meeting/daily scrum (15 min) each day by team leaders to set goals with staff: what will you get off your desk today and move forward? Then hold people accountable and recognize good performance. Ask the question “What will it take to get this approved today?”
More of a culture of recognition for making things happen. Celebrate those staff.
Interesting that the city spends something in the order of $7 million a year on cultural matters: Performing Arts Centre, Art Gallery and the Museum but there wasn’t a mention of how big a driver this sector is to a local economy.
The Red Carpet is a brave initiative – one hopes that even a small percentage of what got put on the table will actually get done. Let us leave it at that.
Related article:
Public service is noble work
 By Ray Rivers
May 23, 2019
BURLINGTON, ON
Seven in ten Canadians say they’d rather speak to their doctor over the internet than have to truck on down to one of those disease-laden offices where one spends more time in the waiting room than with your doctor. Health monitoring technology, most of which is delivered in a laboratory or specialty clinic (ultrasound, X-ray, MRI, etc.), has virtually obviated the need for the traditional annual physical examination.
This doesn’t mean one shouldn’t ever have, and see, a family doctor. But should we stop progress? There was a time when we only read the news in a newspaper. Today anyone reading my column has transitioned to reading on-line. So why can’t we also make the transition from the physical doctor’s visit to a more virtual reality?
Not to diminish the value of front line medicine, but increasingly the family GP has become a gate keeper and medical tour guide. Once a potential health issue has been identified the patient is typically off to a specialist.
So the Canadian Medical Association (CMA), the Royal College of Physicians and Surgeons of Canada (Royal College) and the College of Family Physicians of Canada (CFPC) are launching a task force to examine virtual care technology and how it can improve access and quality of care for patients from coast-to-coast-to-coast.
 Demonstration of a computer-based doctor-patient interface. Hamilton’s own Dr Richard Tytus, a CMA board member, Past President of Hamilton Academy of Medicine and resident physician at Steel City Medical clinic is leading a virtual care project using a computer-based doctor-patient interface. With the assistance of local health support staff, Dr. Tytus conducts limited medical exams for his patients, then diagnoses and prescribes on-line as needed.
Dr. Tytus has largely been focusing on those with mobility challenges, for example patients in nursing homes who can’t easily make the journey to his office. And while he has been successful working with that sub-group of the public, he also sees the potential to generalize this approach for a broader cliental including those with mental health issues, where accessibility and the benefits of immediate attention may be even more valuable.
Still, CMA president Dr. Gigi Osler says one big hold up is the matter of privacy. On-line data is thought to be less secure than files in a doctor’s office or the (hopefully) more protected E-health patient files . It’s one of the reasons your doc may not allow you to schedule an appointment directly over the internet. Dr. Tytus gets around the privacy issue in using his Skype-like appointments by obtaining permissions from the patient at the outset.
Another big hold up is government support. Governments may not simply be convinced of the cost/benefits of Telehealth yet. Ontario has actually slashed e-health spending in its latest budget. And besides the province still has its own, so-called Telehealth phone-in line, which generally defaults to directing you to your local emergency ward, because liability prevents real diagnosis.
Health care is primarily a provincial responsibility operating within the Canada Health Act. But, most provinces don’t even fund real telemedicine, so entrepreneurial medical practitioners and companies like the Maple group, are starting to fill the gap, offering private services.
Even after a century and a half of living together Canada’s provinces still dwell in silos of parochialism, limiting our progress as a nation vis-a-vis the rest of the world. And health care is no exception. One of the promises of Telehealth is the ability to bring the best health care professionals to your screen no matter where you live. But that would mean tearing down artificial provincial barriers.
A medical licence, for example, in one province does not transfer to another. Each province and territory has its own regulatory college and its own set of standards to license its doctors. And yet 9 out of 10 physicians support either a national licensing regime or universal recognition of provincial/territorial license.
It is expected that the joint medical task force will conclude to call on governments to implement a real Telehealth strategy with inter-provincial portability at the heart of any subsequently hatched program. Clearly Telehealth has a future beyond Dr. Tytus’ experiments among senior citizens in Hamilton. The challenge for governments, as always, is to work together to make it happen.
 Ray Rivers writes on both federal and provincial politics, applying his more than 25 years as a federal bureaucrat to his thinking. Rivers was a candidate for provincial office in Burlington where he ran against Cam Jackson in 1995, the year Mike Harris and the Common Sense Revolution swept the province. He developed the current policy process for the Ontario Liberal Party.
Background links:
The Annual Exam –
Virtual Care –
Ontario Telehealth –
Telehealth Task Force –
Canada Falling Behind –
CMA Sees Hope –
Maple Telehealth –
Ontario Cuts E-health –
By Pepper Parr
May 18th, 2019
BURLINGTON, ON
 Burlington Mayor Marianne Meed Ward tweets a picture she had taken of John Taylor while he was delegating at the Provincial Review meeting held on Friday.
It wasn’t sustainable and John Taylor wanted the Special Advisors to the Minister of Municipalities and Housing, who were touring the nine Regions that were part of a Provincial Review, to know that his 21 years of experience as a Regional Councillor had led him to the conclusion that in order to meet the 2041 target the Region had been given for population growth there would have to be a 3.25% compound increase in growth to get from the current 550,000 population to the 2041 target of 1million the province was imposing on the Region.
Taylor said it just wasn’t going to be possible to build that kind of infrastructure in 22 years.
The cost to the Region’s taxpayers to develop the infrastructure is not something the property tax base can keep up with.
Taylor didn’t limit his comments to the size of the infrastructure challenge. He pointed out that the Greater Golden Horseshoe is a “province within a province” and that transportation had to be looked at from that perspective.
He told the Special Advisors that transit should be made a Regional responsibility until there was an Authority in place to oversee transit from a Greater Golden horseshoe perspective.
 John Taylor in conversation with Halton Region CAO Jane MacCaskill. John Taylor may no longer be an elected official – he retired from the political scene and did not run in the 2018 municipal election.
Taylor added one comment that should have out a shivers through the few Burlingtonians who were in the room. “The constraints we are under” said Taylor “might mean resorting to greenfield growth”.
By Jim Young
May 15th, 2019
BURLINGTON, ON
In recent Gazette pieces on Citizen Action Labs and Engagement many valid points have been raised, some with which I agree, others on which I differ and offer my experience.
There are two different types of groups advocating for the citizens of Burlington. City appointed Citizen Advisory Committees and Independent Groups who advocate on issues of particular interest to them. Both types can, and have, enjoyed varying degrees of success in their advocacy and engagement with the city.
Some thoughts on why some of them work and some don’t may help start a conversation on Citizen Engagement and the future of City Advisory Committees.
 ECoB filled church halls – raised thousands of dollars – they were as grass roots as it gets. The difference in influence between Citizen Advisories may simply be this: Citizen Advisory Committees where there is a directly associated department exert less influence on council. Those Committees where there is no associated department, often exert more influence.
 Transit Advisory meeting – staff talent shows up – members appeared to have missed the bus. Burlington Seniors Advisory is successful because there is no “Department of Seniors”. This absence of departmental influence allows them to pursue seniors’ issues across multiple departments like Transit and Adult Programming. Without departmental affiliation, they are also free to work with Non-City groups like BfAST on issues like Free Seniors Transit. Most importantly, BSAC gets to make its cases directly to council or other city departments without any overshadowing staff influence.
Burlington Cycling Advisory (BCAC) has similar freedom from “Departmental Influence” and given the popularity of cycling with citizens, staff and council, they take full advantage of that.
Two non-city advocacy groups which have had remarkable success, for different reasons, are BfAST (Burlington for Affordable Sustainable Transit) and ECoB (Engaged Citizens of Burlington).
 Jim Young taking part in a Bfast panel discussion with Director of Transit Sue Connor BfAST are mostly ex-members of the old Transit Advisory, frustrated by years of anti-transit positions of former councils and staffs. Their success rests in not having to advise City Council. Free from staff control BfAST brings together advocacy from city and non-city groups and departments as diverse as Burlington Transit, BSAC, ECoB, BSC Inc. and many more in a way that City Advisory rules can prevent. With a new Transit Director and a new outlook on council, a rapport has developed with BfAST which may provide a model for what advocacy and engagement might look like.
 Engaged Citizens of Burlington came out of nowhere and energized the citizens of the city through the election debates they organized in every ward – packed audiences in most cases – and incumbents who failed to show. ECoB started as a protest against downtown over-intensification. Castigated by council and censured by planning and communications staff, it grew to become a massive voice for engagement and change. In the October election, ECoB’s organisation of mayoral and candidate debates changed the make-up of council and has given us a council who seem to genuinely want to engage.
Unfortunately, not all citizen advisories work. The old Transit Advisory failed because of a council and Transit Department that did not want advice from transit users or citizens, and the restrictive procedural rules imposed by committee clerks. In an attempt to recover, council created ITAC the city’s Integrated Transit and Transportation Advisory, a committee overweight with staff from Roads, Transit, Transportation and Parking and that same clerical forbearance that spoiled its predecessor.
ITAC were the torch bearers at council for the failed Cycling Lanes on New Street and who advised council to reject Free Transit for Seniors. Surely that says all that needs to be said about committees which don’t work.
 Jim Searle, at one time the chair of the CHAT team poses with the then Mayor Rick Goldring. Some Advisory groups get too close to the elected officials and not close enough to the people they are supposed to represent. I would like to finish on a positive note but CHAT (Charter Action Team), the committee responsible for Burlington’s engagement charter cannot escape a degree of criticism. CHAT was formed in 2014 under the auspices of Burlington Corporate Communications Department to implement engagement ideas from the 2011 Shape Burlington Report.
Any engagement undertaking, eight years in the making and only now reaching out for “Citizen Action” can hardly be considered a resounding success.
However, given the renewed attitude on council, I am more optimistic and hopeful that under their direction, CHAT will be more amenable to real engagement than the past suggests. If we could be sure of more council direction than staff on this new initiative, I would be even more hopeful. Let us get engaged with Citizen Action Labs and give CHAT one more try.
Related content:
City announces Civic Action labs
Jim Young doesn’t like the look of what he sees
Gazette opines on where it think the problem can be found.
 By Pepper Parr
May 13th, 2019
BURLINGTON, ON
City Hall is reviewing Council appointed Citizen Advisory Committees to determine the best way to use the knowledge and diversity that citizen advisory committees can bring to the city.
A number of Citizen Action Labs are going to be held to get feedback, input and sound discussion on the role citizens can play in the way the city is run.
Citizen Action Labs are where people work together in small, welcoming groups to engage, discuss, share and explore new ideas.
Three Citizen Action Labs are planned. Current and past citizen advisory committee members and members of the public are encouraged to attend. Registration is required as there is a maximum capacity of 80 people at each session.
Burlington has a number of Advisory Committees; some have provided exceptional citizen service while others have been close to a bust and were disbanded.
The best the Gazette has seen is the contribution made by the Heritage Advisory Committee. While delivering one of their reports to a council committee they got a close to standing ovation from the members of council.
They had a budget and made recommendations on what can be given in the way of grants to property owners who want to enhance the heritage aspects of their property. It was citizen participation at its very best.
Prior to the re-creation of the Heritage Advisory committee any mention of designating a property as historically significant had property owners howling. Much of the real estate community didn’t help when property owners were told that a historical designation would make it very hard to sell their property.
No one had informed or educated people in Burlington on just what a historical designation could do to the value of a property. We seemed to be unable to see and understand what Niagara on the Lake had done.
The Sustainability Advisory Committee was also one of the sterling examples of citizen participation. The problem with that committee was that it was too successful and there were too many development applications coming in – they were overwhelmed – but they continued to deliver.
 Waterfront Advisory didn’t last very long – leadership left a lot to be desired. Then there was the Waterfront Advisory Committee that was put in place by former Mayor Cam Jackson and headed by a Burlington lawyer who thought he was writing legal briefs when he prepared reports. It was that committee that led to the sale of waterfront property to citizens who saw an opportunity to acquire land abutting their property – they pounced and the city lost forever the opportunity to create a continuous Waterfront Trail along the edge of the lake
That Advisory Committee got shut down.
It is going to be revived with a council member who will be sensitive to the input from the citizens and realize that her role is to liaise with the committee, city staff and council.
Sparsely attended Transit Advisory meeting – staff talent shows up – members appeared to have missed the bus. There was once a Transit Advisory Committee that a number of people in senior positions at city hall just didn’t want. It was also terribly run. People were throwing documents at each other on one occasion. The council liaison person had no intention of letting citizens say very much
Each of the Advisory committees is given a Clerk who is in place to guide and support the committee; some were not able to do that as effectively as was needed.
The biggest flaw in the Advisory Committee process was the city council member who was put in place as a liaison. Most of them felt that their job was to run the committee and several made sure that their view prevailed.
Our view is that the problem is with the Clerk’s Office. While the City Manager is the person responsible for ensuring the will of council is met the City Clerk is the senior administrative officer and is charged with building public trust and confidence in the city government.
The current Clerk has consistently taken a very tight, almost rigid approach to how the rules get interpreted.
ECoB – Engaged Citizens of Burlington wanted to use a graphic the city had created to promote the seven public debates they sponsored during the October election.
They were told the graphic could not be used.
 Mayor \goldring had to hold his public meeting on a street corner. During the 2014 election then Mayor Goldring wanted to hold an event celebrating WORLD Day and was told that he could not use the Gazebo in Spencer Smith Park because it was city property and there was an election taking place.
The Mayor was speaking for the city on an event of international importance. He ended up holding his event on a sidewalk outside a coffee shop.
During the same election the candidate for ward 2 rented space at the Art Gallery for her campaign kick-off event and was told that her election team could not wear their T-shirts in the hallways of the AGB.
There is a nit picking, niggling tone, attitude and approach to the way the Clerk’s office sees the role that citizens should play in the affairs of the city. This Clerk doesn’t have much room or time for the public. “How can we help” are words that do not cross very many lips in the Clerk’s office.
There are exceptions – three in particular understand they are there to serve.
The city now has a Mayor who takes a different view of public involvement. Hopefully the Office of the Clerk will manage to read the signals.
Salt with Pepper is the opinions, reflections,musings and observations of the Gazette Publisher
Related news stories:
Historical Advisory takes an evidence approach to decision making.
Citizen Action labs set up
Jim Young on Advisory Committees
By Pepper Parr
May 10th, 2019
BURLINGTON, ON
Oh to have been a fly on the wall.
There she was at the front of the room asking a group of developers and real estate types – what can we do for you?
Had Jeff Paikin been in the room the Mayor would have gotten an ear full. In a recent communication with us he said:
 Jeff Paikin – New Horizons Development. “Moved to Burlington permanently for our offices just in time to be subject to a council that shuts down our business and a mayor who twice uses unauthorized videos of our site to stand on her soap box and pump up over-intensification even when it doesn’t exist. Nice warm welcoming feeling for a company that pays and has generated hundreds of thousands of tax dollars annually.”
We wonder how Jeff really feels.
Mayor Marianne Meed Ward was doing another part of her Red Tape Red Carpet initiative to learn how the city could be what Premier Ford has already declared we are: – and that is Open for Business.
The focus group Meed ward was meeting with was made up of a full-house of over 40 leaders from the development and real estate industry. It appears that the audience was made up of people who volunteered to attend and perhaps a few that were asked to take part.
In her newsletter on what has become known as the RTRC initiative Meed Ward said:
Development in the City of Burlington is a very hot issue: Mayor Marianne Meed Ward “As everyone is well aware, development in the City of Burlington is a very hot issue, and was one of the most commonly discussed during last fall’s election campaign.
“My goal is to find a way to help our city grow in the right way and in the right places, and to partner with my colleagues at City Hall, with residents, and with our development community to make that happen.
“With that said, the Red Tape Red Carpet Task Force initiative is not just about development. It’s about helping all of Burlington’s businesses thrive. Developers and real estate professionals are just two industries of many in our city, but they overlap with those of businesses that are growing, relocating, or starting out here. Their struggles become the struggles of other businesses too.
“At the same time, developers are a business like any other, and while they face challenges around permits and approvals, they also have to deal with access to talent, adequate transit, employee parking, and beyond.
“The focus group was an important step in better understanding the top issues facing this group, and I appreciated how many leaders from these industries showed up to participate in this journey.
“While the City of Burlington’s current Interim Control Bylaw was top of mind for many in the room, we know that geographically that only applies to 1% of our land in Burlington. Furthermore, we know things weren’t perfect before that was put in place, so we focused on the challenges that already existed and have long-term impact.
“What we heard from this audience was the following challenges – again, many of which were commonly heard at other groups we’ve met with over the past 2 months (common themes from yesterday’s session are highlighted in bold):
The Permit process – flaws and delays
Ability to attain SPAs in a reasonable time
Dealing with the MTO – lack of accountability to timelines, lots of delays
Delays with Halton Conservation
Conflict between the different levels of government
Business mindset is lacking
Lack of accountability with the City
Too many agencies involved
Staff act like they’re afraid of losing their jobs
No incentives to reduce operational friction
Hydro
Inconsistent bylaw/zoning interpretation/zoning uncertainty
Lack of vision
Lack of control over other agencies / influence
Affordability of projects becoming unrealistic: land, construction, time all push up costs
No “leader” to manage applications
Lack of KPIs for city staff (perceived or otherwise)
Provincial policies are shifting / rethinking
Lack of staff knowledge in understanding market forces
Lack of respect for landowner rights
Too in the weeds – focus on important issues
Lack of common sense being applied
Opinions can depend on mood of person who is assessing the application
Building envelopes
No severance / Niagara Escarpment Commission
Environmentals on particular corridors
All the time delays cost money
Political agendas – development applications treated politically instead of on their own merit
Time associated with the severance process (took 2 years)
Zoning inflexibility (ex: Seniors Long Term Care facility)
Timing associated with obtaining a zoning verification letter – used to be 10 days now over 5 weeks
City staff raising issues that do not apply to the application in question
Limited incentives available for developers to build sustainably, and integrate sustainable design features
Public transparency re: cost recovery/recovery funding
Compare to Brampton, where 100 units got approval in less than a year – fast process, open to discussions, and Mayor/Council wanted things to happen
Perception that plants and animals have more rights than people
Hard to get calls returned from City Hall (all departments)
Outdated city standards (ex: Parks)
Lack of downtown parking for offices, bars, restaurants and retail
Transit dead spots
“While it took a few minutes to switch gears and focus on the positives, there are certainly reasons everyone in the room is still doing business in Burlington and we wanted to ensure we clearly understood what those are:
BEDC as a facilitator, expeditor and supporter
Great fast-track process for building permits
Experienced city staff are good to deal with
Online process that shows if a building permit is closed
Mayor seems very on board
Facilitation at this event was great – Interim City Manager was great facilitator at the table
Professional people to deal with
Sustainable design guidelines
Ability to start work early to help shorten delivery sometimes
“None”
Burlington building process is good
Councillor was helpful overriding bad staff decisions
Building department closing out an old permit +
We win most if not all appeals to OMB/LPAT
Development application website is good
Community safety – businesses with shifts / evening hours are less worried for their staff getting to/from work
Burlington’s culture, family-orientedness & energy draws people here to live and work
Access to talent, amenities and housing (high tech talent is easier than other segments though because of housing costs)
“Again, we finished the day by leveraging the knowledge and experience in the room to come up with solutions, ideas and changes that the City can spearhead to make things better:
Some of the comments Meed Ward highlights are:
Support a culture of service and efficiency by ensuring staff have clear KPIs and they are part of their performance reviews
Incentives for hitting KPIs and going above and beyond
Business/file liaison to track, communicate, and shepherd a file to completion in a reasonable time
Leadership needs to stand behind file planner
Encourage staff to learn more as things change to drive subject matter expertise (regulations, etc.)
Leverage better technology to streamline and automate / CRM system / Self-Serve
Customer service training / commitment to customer service
Hire more people if short-staffing is impacting speed of turnaround
Cut the timelines to match the Municipal Act
Apply a stronger sustainability lens and offer incentives
Allow multiple levels of approval to run concurrently
Seniors housing/land zoning strategy
Business advisory board
BEDC needs more influence
More advocacy/upward pressures necessary to other levels of government
Stand firm on the position of what is good for Burlington – don’t sit on hands with other agencies
Be collaborative vs combative
Site visits at properties to understand context and better apply common sense
Create more “fast track” and “premium” services – willing to pay for speed
Do more to educate the public about the benefits of growth to help those inherently resistant to change to see the positives
Make it a priority or essential that new hires in these departments have spent at least some time in the private sector on the other side of the table to provide better perspective and understanding
Next round of comments shouldn’t go back to bottom of the pile
Be ok with weighting the value of certain projects in their worth to the community (jobs for example) and be willing to prioritize those in terms of speed and attention – not every project is equal
Apply Artificial Intelligence / automated processes to remove personal opinion from the process
Shorten time frames for turnarounds of minor revisions
Fees should be payable on approval not all up front (or reimbursed when deadlines are missed)
Empower staff with more decision-making power to apply common sense
Remove height restrictions
Educate the public on good planning practices
Be more consistent – don’t change policies when Councillors change
Leverage tech being used in other municipalities (ex: Mississauga)
Focus group with staff: what are THEIR challenges to moving quickly & how can we help
Provide more info on the steps that happen in the process & why it takes so long. What is happening each day over the course of all those months (and sometimes years)?
Quick morning meeting/daily scrum (15 min) each day by team leaders to set goals with staff: what will you get off your desk today and move forward? Then hold people accountable and recognize good performance. Ask the question “What will it take to get this approved today?”
More of a culture of recognition for making things happen. Celebrate those staff.
 The next focus group will include several contributors from the rural business ecosystem who sit on the newly formed Agriculture and Rural Affairs Committee with the City of Burlington.
The next step is to take the learnings and information back to the Committee at their next meeting later this month.
Meed Ward has moved with considerable dispatch on this initiative. What is disturbing is that she has ensured there is no media in the room. Why not?
 By Pepper Parr
May 2nd, 2019
BURLINGTON, ON
It was a major talking point at the State of the City address Mayor Marianne Meed Ward gave to the Chamber of Commerce in January.
There were a number of groups that were to get a chance to pass along their beefs and bouquets to the Mayor and senior city hall staff.
 Some Council members too part in the first session. Previous groups included: City Staff and Partner Organization Focus Group Highlights and Small Business Focus Group Highlights
The focus this time was on the big business/manufacturers in the city.
Councillor Kelvin Galbraith, along with Interim City Manager Tim Commisso and team members from the Burlington Economic Development Corporation took part in the 90 minute session.
Attendees included CEOs, Founders, General Managers and VPs from businesses around Burlington varying in industry and location. There were approximately 20 leaders in the room ready to share insights with us over the 90-minute session.
In keeping with the format of prior sessions, attendees were asked to share the challenges they faced to starting and/or growing/expanding their business, anything they felt was already working well, and ideas they had for what will make things better.
What we heard from this audience” said the Mayor, “was the following challenges, many of which were commonly heard at other groups, with a few new insights and examples.
 • The Permit process – flaws and delays
• Dealing with the MTO – lack of accountability to timelines, unwilling to conduct site visits
• City is too slow to react
• City staff have a lack of knowledge behind the scenes/of private sector and are unresponsive
• Staff are inconsistent in their application of policy
• Fees are inconsistent
• Turnover of City staff
• Sense of confrontation with City staff – rational conversation is difficult
• Lack of common sense and practicality in processes
• Commercial/employment zoning needs
• Regional transit connectivity and transportation/traffic overall
• Lack of land availability / larger space for manufacturing
• Sign bylaws are too restrictive
• Access to high tech talent / post-secondary / new fields & areas of study
• Site visits are needed to understand practical issues
• Tough finding the right department at the City
• Incremental feedback on multiple submissions
• Need clear timelines / business timelines
• Ineffective communications
• Lack of incentives if not manufacturing
• Skilled and non-skilled labour/talent
To ensure we don’t try to fix what’s not broken, the audience also told the Mayor about the following processes and issues that were already working from their point of view (common comments are highlighted in bold):
• New council = progressive thinking
• The Red Tape Red Carpet Task Force – appreciate the City is listening and willing to change
• BEDC support, networking events and TechPlace
• Employee retention and recruitment
• Recent immigrants in the area provide a great talent pool
• Success in exporting / export funding was helpful (got cut thought)
• Location: close to highways, the border, and Go train
• Innovation through partnerships
• Growth of manufacturing locally
• Rotational Engineer program uses fresh grads to fill roles
• Product development support funding (SRED, IRAP)
• Access to a huge market next door (Toronto)
• Engineering staff at the City of Burlington are constant, fair, good to deal with, consistent
The following ideas about what can change and improve were put forward:
• Work hard to create a customer service culture at City Hall. Start at the top and trickle down. Help everyone feel good at the end of the day for what they did and how they did it.
• Change how work is assigned: Rather than having work assigned to whoever is next available, have the same person allocated to all permits for the same building so that the familiarity is there to increase speed and customer service rather than have so many different people involved each time and forcing them to start at square one and get up to speed.
• Advocate and influence with other government and regulatory agencies.
• Site plan vs. survey education – field trips and training
• Include copyright protection (not here now)
• Ombudsman backed by Council
• Better performance management of City staff with KPIs attached / measurements
• Consider CRM/Software solutions for better digitization/automation of processes as well as tracking
• Electronic file transfers of documents submitted
• Status on reports on file in less than 3-4 weeks / Customer Status reports conducted by Staff
• Lunch & Learns for Developers
• Exception approvals at the counter
• Staff to ask the question: how can we make this work?
• New City staff should have to have spent time in the industry first (externally)
• Leverage development around Go stations
• List of issues that are black/white – clear & automate (ex: building code)
• Personalization of website – “what are you here for today”
• Self-serve options
• Overall management / admin/ project management for applications
• Business concierge support
• More mixed-use service available without getting in car
• Better marketing and promotion of Burlington to businesses
• Need tax credit advocacy with Minister of Finance
• Review incentive programs to be more accessible
• Incentives to hire new grads
• Need a tech school in Halton (post-secondary)
• Ontario apprenticeship: training and tax credit (needs new process released)
• Increase limits on “Now Hiring” portable signs
• More affordable housing (for employees)
• Foreign worker depository
• All day Go train (24 hours)
• Transparency on timelines / status updates
• Be willing to refund processing fees if deadlines aren’t met by City
 Marianne Meed Ward during the Swearing in Ceremony in December. Meed Ward reports that: “Overall the session provided a forum for this group of leaders to directly communicate with City leaders, and each other, helping ensure our businesses feel heard, valued and supported as critical parts of Burlington’s economic health and well-being.
‘”We are listening at City Hall, and we are thankful for all the insights and ideas that are helping us identify what we can do – or do better – do help our businesses grow and thrive.”
The next group to get the Red Carpet treatment and an opportunity to cut some of that Red Tape will be leaders and stakeholders from the real estate and development industries (May 1st) and on May 15th we will meet with some of our rural business owners to better understand their unique needs and challenges.
The idea certainly had merit. Some of the comment were damning – a sign that there are some serious problems at city hall. The comments (a couple were brutal) don’t get softened by the positive compliment that were voiced.
Media didn’t take part in the event. The Mayor chose not to allow media to hear what was said – one of the concerns was that people who represented a corporation might make a comment that would reflect poorly on that corporation – bad PR isn’t something the corporate sector invites.
‘You can hear what I have to say – but don’t attribute anything to me’ seemed to be the approach.
By Staff
May 2nd, 2019
BURLINGTON, ON
The first word we got on the massive changes the provincial government was planning to make in the way housing is provided came from a reader who was vacationing in Cuba.
It is a whopper of a media release and covers renters, people who want to own and the people who build the homes and apartments. All backed up by 14 footnotes. This was a major policy announcement.
Steve Clark, Minister of Municipal Affairs and Housing said:
 Steve Clark, Minister of Municipal Affairs and Housing “Young families are searching for their first home, close to schools, where they can build a life and raise children. Seniors are thinking about downsizing and want homes that meet their needs as they age, staying in neighbourhoods they love. College and university students need a place to live close to school while they study. So many people want to live where they can commute to their jobs easily, and get home to family and friends faster, so that they can enjoy their down-time.
“Everyone is looking for something different, and each person has a budget. The cost of buying a home is becoming out of reach for many and affordable rentals are too hard to find. Plus, the cost of housing is hurting Ontario’s economy, making it harder to attract investment and create jobs.
“Ontario needs more housing, and we need it now. It’s time for our government to take action.
“We must build smart and we must be flexible. Housing must be built in the right places, so we can maintain Ontario’s vibrant agricultural sector and employment lands, protect sensitive areas like the Greenbelt and preserve cultural heritage. Every community should build in response to local interests and demand, building a mix of housing to accommodate diverse needs.
“Government cannot address the housing crisis on its own. We can make it easier for municipalities, non-profits and private firms to build housing. We can help to boost supply and give people more choice.
“More homes, more choice outlines our government’s plan to tackle Ontario’s housing crisis and encourages our partners to do their part by starting now, to build more housing that meets the needs of people in every part of Ontario.
 This infographic details the realities of Ontario’s housing crisis. But how did we get here? To start, building housing takes too long and costs too much. There is red tape, unexpected changes and government fees that add years of paperwork and can also contribute tens of thousands of dollars to the cost of an average home. These layers of regulation and “not-in-my-backyard” attitudes make it hard to build different kinds of homes – the townhomes, mid-rises and family-sized apartments that the people need. Meanwhile, rents skyrocket because it is difficult and costly to build new rentals and to be a landlord. “The province doesn’t build housing, but we can cut red tape to create conditions that make it easier to build housing and introduce policies that encourage densification. We can also make the most of infrastructure investments and encourage more density around major transit stations. We can do all these things while maintaining important protections for existing residents of stable communities, a vibrant agricultural sector, employment lands, the Greenbelt, our cultural heritage and the environment.”
There are additional news stories on this announcement.
By Pepper Parr
April 27th, 2019
BURLINGTON, ON
I want to try and connect some of the dots.
While walking out of city hall recently (yes, I was in the building) a planning consultant, who once worked for a municipality sidled up to me and asked how things were going.
 The view from the corner of Elizabeth and Caroline with what was originally going to be an eight storey medical services building, then to the south an above ground parking garage and then the 17 storey that already has residents. We chatted for a few moments during which time the independent planner said “I was able to get them 17 storeys on John Street.”
The developer was named – I left the conversation wondering what piece of property on John Street could the planner have been talking about?
That piece of information stayed lodged in my mind. I couldn’t figure out which piece of land was going to have a 17 storey building on it.
A few days later, during a conversation about a development that had three parts to it, the person I was talking to said that the two parts of the site that were yet to be developed had been sold.
That is when the penny dropped.
 Have the development interests in the above ground parking (green roof) and the ‘future office building been sold? Was the 17 storeys that the planner “got” related to the development that has the Berkeley condominium that is now completed?
The original plan for that site was to have the 17 storey condominium, 8 levels of above ground parking and an 8 storey medical services building at the north end fronting on Caroline.
When the project was approved the city had concerns that the developer would not complete the development and included a provision that set out a fine of $300,000 if all three parts were not built.
Are those 17 storeys the independent planner “got” for the the developer going to sit on Caroline between John and Elizabeth?
Related news story:
The original plan for the site in John and Caroline
The Berkeley as it was being built.
By Staff
April 25th, 2019
BURLINGTON, ON
In the world of politics you send out the bad news media releases late in the day on a Friday. Works even better when there is a long weekend.
Last week Burlington MPP Jane McKenna went even further.
 MPP Jane McKenna at a public event. Late last Thursday, that would be the 18th of April with the Friday being a holiday, “MPP Jane McKenna sent a letter to my office”,said Mayor Marianne Meed Ward, “expressing her concerns with my April 15th statement about the recent provincial budget.
“She also shared her letter with the Burlington Post/Inside Halton where it appeared in a story on April 20th. Having personally received her letter yesterday morning, I then had the opportunity to review it and respond.
The following response was sent to her yesterday:
Dear Ms. McKenna, M.P.P.,
Much discussion is being had in the public domain since the release of the Provincial Budget earlier this month. As a result of the many cuts that were announced by Premier Doug Ford and his government, citizens and communities continue to voice their concerns over the impact they will see and feel to services they count on and priorities they value. From increasing classroom sizes to slashing funding for indigenous affairs to changes in funding for families dealing with autism, there are many issues of concern.
As Mayor of Burlington, I am focused on the list of things that directly impact our municipal bottom line and represent a downloading of costs to our tax payers. Issues of particular concern to our city involve cuts of over $300K to the Conservation Authority that will hurt flood mitigation strategies and impact public safety, recent Province-wide public health funding cuts which were only disclosed late last week and whose impact (both financial and practical) to our residents is yet to be clarified, and the cancelled promise of incremental gas-tax funding increases which would have helped fund essential transit improvements in Burlington and beyond.
As I said in a previous statement, I am particularly disappointed in the government’s decision to cancel the incremental increases in Provincial gas-tax funding over the next 10 years – a promise that was made by the conservative party during the election campaign as reported in a recent article by the CBC. The related numbers you referenced in your letter are incorrect. I would welcome a discussion with you, myself, and Joan Ford, our Director of Finance, who can furnish you with the correct numbers. For example, your letter referenced transit ridership data from 2013 to 2015, and we have already seen increased ridership from 2016-2018 that add new context to this issue. The gas tax increase from 2% to 2.5% would be enough to fund one additional bus purchase each and every year: a substantial impact to our city.
While the Council of the City of Burlington acts prudently and does not budget for any upper-level government transfers promised during election campaigns, federal or provincial, we do get them consistently every year and they amount to millions of critical dollars (originally collected from our own tax payers) being delivered back to us so that we can reinvest in our city’s infrastructure and services. Over the past week, I have spoken with Mayors in neighboring municipalities who share our concerns and we are now discussing a joint response.
Health, the environment, transit and infrastructure are not the places to be making cuts. Ultimately these decisions will download millions in costs to municipalities and their tax payers in order to maintain the services they’ve come to count on.
Once again, I would welcome a further discussion on these issues in person with myself and my team anytime.
Sincerely,
Mayor Marianne Meed Ward City of Burlington
What did the MPP say to the Mayor? We don’t know yet – Ms McKenna doesn’t send her media material to the Gazette – she doesn’t like the stories we right about some of her public behavior.
By Pepper Parr
April 25th, 2019
BURLINGTON, ON
For some reason the Honourable Karina Gould, MP, Burlington, Minister of Democratic Institutions and Pam Damoff, MP, Oakville North-Burlington, joined Mayor Marianne Meed Ward to announce the Burlington projects that will benefit from the Federal One-time Municipal Infrastructure Top-up funding.
A media release with the information would have done the trick.
Climate Change is the flavour of the month and every politician who has served more than a year in office learns to discern what the issues are – or they aren’t around for a second term.
 Burlington had declared a Climate Emergency the day before; there was every reason to roll with the momentum. And roll they did.
Last month’s federal budget included municipal top-up funding to support local infrastructure priorities. This one-time doubling of the Federal Gas Tax funding will result in an extra $5.6 million for infrastructure. Federal Gas Tax funding can be used in eligible categories including productivity and economic growth through areas such as roads, bridges or public transit, clean environment initiatives such as community energy systems or strong cities and communities via sport, recreation, culture, tourism or disaster mitigation.
City staff brought a report with recommended projects to council earlier this month. Council has approved these projects:
Elgin Promenade, Phase 4 – $700,000
There are some who wonder why this expenditure would be approved until the issue as to just what is built on the old Elisabeth Interiors site has been determined. Much of what gets build on that site will result in parts of the Promenade that will run right beside what is now Kelly’s Bakeshop.
Transit Bus renewal program – $500,000
Wolfe Island Bridge, additional rehabilitation – $230,000
New Street resurfacing, advance from 2023 to 2020 – $2,050,000
Beachway Pavilion, decking and accessibility improvements – $350,000
A much needed improvement – hopefully the public washrooms will get some attention
Civic Square, additional enhancements – $265,000
Skyway Arena, new small indoor walking track – $1,500,000
Most projects are expected to be completed within 18 months, with the exception of the New Street resurfacing, which is anticipated to happen in 2020 and Skyway Arena enhancements, which will take two to three years to complete.
 Karina Gould, MP, Burlington, Minister of Democratic Institutions The Honourable Karina Gould, MP, Burlington, Minister of Democratic Institutions said at the photo op on Wednesday that: “The Federal Municipal top up will allow municipalities, like Burlington, to continue to fund long-term, stable infrastructure projects such as public transit, water and wastewater, local roads, sports and recreation facilities and tourism infrastructure. The investment announced today reiterates our commitment to making our communities stronger and more resilient.”
 Oakville Burlington North MP Pam Damoff Pam Damoff, MP, Oakville North-Burlington, who will probably get to hold her own photo-op with the Mayor of Oakville said: “Public investments in areas like infrastructure and public transit are crucial to driving economic growth and strengthening the middle class. Through my experience on Oakville Town Council, I saw first hand the benefits of funding to municipalities to help them build and revitalize their local public infrastructure while creating jobs and long term prosperity. By making smart investments in local infrastructure, we can build roads, transit and water systems that make a difference in our communities.”
Mayor Marianne Meed Ward added her comments: “It is always a fantastic thing when our levels of government work together in a way that betters our amazing City. And this Federal One-time Municipal Infrastructure Top-Up Funding of approximately $5.6 million does just that.
 Marianne Meed Ward as a Council member during a Strategic Plan session at LaSalle Pavilion. “This is prudent spending ” said Meed Ward “and reflects the majority of the things we heard from the community that they wanted. These choices help make our city more livable, and encourage healthy living, environmentally-friendly choices, and improve our infrastructure to keep people moving safely and efficiently.
“It’s always a difficult job paring down the list of what projects can benefit from funding like this, so I want to thank our City of Burlington staff for the great job they did in balancing the known priorities of our community and helping us get started as soon as possible.”
Other spending to look forward to are:
Housing: To help municipalities grow housing supply and find new solutions for affordable housing, Budget 2019 proposes to provide $300 million to launch a new Housing Supply Challenge.
The Housing Supply Challenge will invite municipalities and other stakeholder groups across Canada to propose new ways to break down barriers that limit the creation of new housing.
Energy efficiency
Budget 2019 plans to give resources to the Federation of Canadian Municipalities’ (FCM), municipal funding program, the Green Municipal Fund for three initiatives that would provide financing to municipalities.
1. Collaboration on Community Climate Action ($350 million) will provide municipalities and non-profit community organizations with financing and grants to retrofit and improve the energy efficiency of large community buildings and community pilot and demonstration projects in Canadian municipalities, large and small. FCM and the Low Carbon Cities Canada Initiatives will create a network across Canada that will support local community actions to reduce Greenhouse Gas emissions.
2. Community EcoEfficiency Acceleration ($300 million) will provide financing for municipal initiatives that support home energy efficiency retrofits. Homeowners could qualify for assistance in replacing furnaces and installing renewable energy technologies. The FCM will use innovative approaches like the Property Assessed Clean Energy (PACE) model that allows homeowners to repay retrofit costs through their property tax bills.
3. Sustainable Affordable Housing Innovation ($300 million) will provide financing and support to affordable housing developments to improve energy efficiency in new and existing housing and support on-site energy generation.
Can you feel the federal election coming?
By Pepper Parr
April 15th, 2019
BURLINGTON, ON
There never was all that much in the way of a meeting of minds. Today Burlington’s Mayor let Premier Ford know just how disappointed she is with him. In a statement released from her office Mayor Marianne Meed Ward said:
On behalf of the City of Burlington and Burlington City Council, I would like to express my disappointment in some aspects of the 2019 Ontario Budget that was released on April 11 — particularly, the decision to cancel the incremental increases in Provincial gas-tax funding over the next 10 years.
 Ontario Finance Minister Vic Fedeli presents the 2019 budget as Premier Doug Ford looks on at the legislature in Toronto on Thursday, April 11, 2019. THE CANADIAN PRESS/Frank Gunn In 2017, the Province announced the doubling of the gas tax from the current 2 cents per litre to 4 cents per litre. The funding was projected to increase to 2.5 cents/litre in 2019-2020, 3 cents/litre in 2020-21 and 4 cents/litre in 2021-22.
The City of Burlington currently receives $2.2 million, based on the 2 cents/litre model — over the next decade, and based on the former planned increases, this funding would have amounted to an additional $19.25 million in that 10-year span.
This is money that has been taken out of the pockets of our City and residents — funding that could have been used for essential transit projects, such as buying additional transit vehicles, adding more routes, extending the hours of service, implementing fare strategies and improving accessibility.
 It was a fllod that wasn’t expected. It cost the city a bundle and we now know there is more of this weather coming our way. Where the money is going to come from to pay for future damage is going to come from is now an unknown. We also learned that the Province is planning cuts to the Conservation Authority Flood Forecasting and Natural Hazards Management funding by 50 per cent. This represents balancing the provincial books by downloading costs to municipalities and cutting funding obligations to cities and agencies.
Cuts to flood mitigation and public safety initiatives are the worst places to make cuts and not where they should be done. As a board member of Conservation Halton, I know we continually look for savings wherever possible. The Province needs to contribute their agreed upon share to this important work.
Downloading the aforementioned costs to municipalities increases the likelihood of increased taxes on our residents to maintain the initiatives and services they count on and at a level they should expect.
 Smiles are not going to get anyone anywhere with this Premier. Mayor Marianne Meed Ward meets with Premier at a photo op. As a City, we are particularly disheartened by the fact that these cuts were not publicly disclosed during the official announcement of the Provincial Budget last week.
The displeasure with the Premier could be a little brisker. How about your basically stealing our money – what are you using it for – the new license plates we are going to get to use? Diplomacy, reason and straight up accountability isn’t going to work with this Premier.
 By Andrew Drummond
April 12, 2019
BURLINGTON, ON
 Ontario Finance Minister Vic Fedeli presents the 2019 budget as Premier Doug Ford looks on at the legislature in Toronto on Thursday, April 11, 2019. Yesterday, the Ford government presented the first budget of its mandate. There are many cuts in the Conservative budget, and many services will be reduced or made ineffective. Health care and education in particular will be severely impacted as the budget commits to lower than inflation increases in health and education spending across the term. However, perhaps as a result of the protests already seen across Ontario, the Ford government held back on tax breaks for corporations.
The corporate tax changes announced use government incentives to encourage investment rather than a flat cut of rates.
TRANSIT
The biggest ticket item in the budget is the one that Ford personally unveiled yesterday, a $10.9 billion investment in Toronto’s transit system. While it is encouraging to see the government address capital transit projects, there are many concerns regarding how it intends to implement those changes. The government plans to add two stops to the Scarborough Subway extension, which will have the effect of replanning the route of the line. In essence, this change will cost the city of Toronto $200 million or more as the efforts to plan and appropriate land to this point need to be ripped up and restarted.
Beyond those big transit announcements though, there was no additional transit funding provided for much of the rest of the province. Nothing to help Burlington buy new buses or plan new routes, nothing to improve regional transportation in the western GTA (or anywhere else). The Conservative budget in terms of transit was entirely focused on Toronto and building underground.
 The Conservatives had no problem with letting the deficit rise – even after whacking the Liberals for doing the same thing. Spend – spend – spend. FISCAL ACCOUNTABILITY AND TAXES
In an unexpected move, the budget does not set Ontario on a course to balance its budget within its first term. The budget foresees spending reductions and economic improvement that bring the budget back to balance by 2024. In fact, the 2019 budget includes $4.9 MORE spending than the 2018 budget from his predecessors.
In what Minister Fedeli described as the “Goldilocks Plan” the government is trying to make cuts that are not too deep to allow Ontario to adjust without it going “too fast”.
In another surprise move, the Conservatives did not follow through on their election promise of a corporate tax cut of 1%. Instead, the government proposed a new tax incentive for businesses that make capital investments in Ontario. While there is certainly an argument against any sort of corporate welfare while cutting government services, the fact that the government changed course to require some investment to offset any tax cut is a welcome tweak on their plans.
 There is a positive move on child care financial support. CHILD CARE
Another new service that the budget includes is a rebate to families for their spending on childcare.
To fit the Conservative ethos of personal choice, the rebate is not tied to using any particular kind of childcare, but allows the family to spend money in any manner and apply for a rebate against it. The rebate is also not specific to region, so despite the incredibly high costs of childcare in some regions relative to others, everyone in Ontario will get the same rebate. It will also do very little for those with the lowest income since people can only get a refund if they had the funds to spend initially.
SENIORS’ DENTAL CARE
In an effort to provide some support to low income seniors, the Conservative budget also includes a $90 million investment in seniors’ dental care, which works out to almost $30 per senior in the province. The reason they can invest so little is the incredibly low income that a senior needs to have in order to qualify for the benefit. A single senior needs to have an income less than $19,300 to qualify for the program. Given that the poverty rate in Halton is $22,133, many seniors below the poverty line are still too “rich” to qualify for the new dental program.
THE DEEPEST CUTS (SOME WITHOUT DETAILS)
From the government summary tables, the long-term targets of cuts becomes apparent. The Ministry of Children’s and Social Services will go from a budget in 2019 of $17 billion to a 2022 budget of $16.0 billion. That is a $1 billion reduction beyond inflation. This budget supports the Children’s Aid Society, ODSP, Autism Family Supports, Shelters for Abused Women, etc. Every one of these services is already stretched to the limit with the meager funding available today, but Ford intends it to be cut by $1 billion over the next 3 years with no explanation as to where.
 Shelters for women are not being provided – the need is very real. This location is seen as very high end. The government previously cut $4 million in announced funding to women’s shelters (despite finding $10 million in new funding Horse Racing), and from the numbers in this budget, that was only the beginning of pain for disadvantaged groups. As has been documented before, in Halton groups like Halton Women’s Place have increasingly relied on private donations to raise the necessary revenue to provide services. As these cuts take hold, this reliance will only get worse.
 Few will be able to make use of Legal Aid. Another ministry that will see drastic cutbacks is the Ministry of Justice. They are going to see a 6% cut in funding over the next 3 years (again, before factoring inflation). One of the primary sources of this cut will be Legal Aid.
Legal Aid will see a $164 million cut (29% of its total budget) over the next 2 years. This is the service providing legal assistance to people in Ontario who make less than $17,731 per year and could otherwise not afford legal representation. Because of the announced cuts, Legal Aid CEO David Field said, “We’re going to have to consider ways to streamline and offer more services online.” The poorest among us will now lose the ability to meet with a lawyer in person, and will have to rely on getting legal advice online.
 E-learning Online Education is not for everyone. The other two Ministries that are concerning in the lack of clarity about how cutbacks will be achieved are the two biggest. Health and Education. Health spending will be capped to increase at levels lower than inflation every year through 2024. The means a real dollar cut to spending every single year that is currently planned. In Education, the yearly increases are so small that in some cases they are just a rounding error (2020 funding $29.8 billion, 2021 funding $29.8 billion) with no accounting for inflation. The government already announced some of the plans to achieve these cuts with forcing students to take 13% of classes online. However, this represents a real spending cut in education for every year of the Ford fiscal plan.
In a nutshell, that is what this budget represents.
In order to give a corporate tax incentive and to protect the wealthiest in Ontario from a tax increase, the Conservative budget is going to force students away from teachers to take classes online. It is going to cut health care spending. It is going to remove legal services from poor Ontarians. It is going to cut services for vulnerable children. It is going to cut services for Ontarians on disability. Those are the priorities of this government.
You have to wonder if those are the priorities of Ontario’s people.
 Andrew Drummond was the NDP candidate for Burlington in the last provincial election. His intention is to do the same thing in the next provincial election.
By Staff
April 9th, 2019
BURLINGTON, ON
Mayor Meed Ward released the following report earlier today:
The first of four targeted focus group sessions took place Monday (April 8) afternoon as the Mayor’s Red Tape Red Carpet Task Force initiative continues. Monday’s session was open to small business owners in Burlington and, since space permitted, took place in the Mayor’s Boardroom at City Hall from 2-3:30 p.m.
Attendees represented a range of industries including retail (clothing and food), marketing and consulting, and safety training businesses. Joelle Goddard-Cooling attended as owner of Joelle’s and Jeff’s Guy Shop, as well as an active member of the Burlington Downtown Business Association. Maria N. Thornton, owner of Flour Child Bakery, and Steven Hewson, owner of La Crème de la Crème Creamery attended, as did Kathryn Davies, Lead Instructor & Safety Consultant from Life’s Emergency Training, Maroun Naser, owner of VideoTube.ca, and Chantelle Misheal, City Program Coordinator of BurlingtonGreen.
Mayor Meed Ward and Ward 1 Councillor Kelvin Galbraith were in attendance, as was Anita Cassidy, Acting Executive Director of the Burlington Economic Development Corporation (BEDC).
These business owners varied from spending 20-plus years running a successful small business here in Burlington, to those who are just celebrating their one-year anniversary. Many of them indicated the reason they chose Burlington as the place for their business was a combination of living here and calling it home, loving the people and culture around them, and the great amenities we have like the lakefront and all our festivals and events.
 First of a series of meetings the Mayor held on the issue of red tape. Similar to what was discussed at the broader town hall on March 28, the group shared stories of the origins of their businesses, why they chose to locate in Burlington, and what challenges they have faced over the years in growing their business here. The smaller group session, with many having similarities in size and scale, were able to focus their conversations on issues that are more common to small businesses in our City, and build on one another’s comments and learnings.
Some of the highlights of the discussion included the following:
• Access to qualified young labour. Factors that play a significant role in that challenge are a) the high price of living in Burlington and b) the difficulty in commuting here by anything other than a personal automobile, which many don’t have. Trying to recruit skilled employees from surrounding trade schools/colleges/universities is difficult when they find out how expensive starter townhomes or condos are here. With the often bus-train-bus experience most would have to partake in should they decide to commute from a neighboring community with potentially more affordable real estate options, the length of time of the commute becomes too prohibitive. Bottom line: more needs to be done to allow young people to live and/or work here, whether it’s through more affordable housing options or better/faster transit options.
 • Red Tape. Many examples were given of challenges before a business could open, and the labyrinth of approvals and expenses that came along the way. Reference was made to needing engineering approvals on storefront signage (a reasonable request to ensure they’re safe and won’t fall on anyone) but there was a lack of understanding of whether the $800 engineering fee was reasonable, or whether more could be done to educate new business owners about alternative options that may be more affordable. Other examples were given about starting down one path of approval, only to be told later in the process that additional items were needed and additional expenses would have to be incurred that they had not budgeted for. Answers given by City Staff were referenced as sometimes being inconsistent with one another, leading to confusion. Overall, many spoke about a lack of support through the process. Those who had been around for 20+ years made reference to having strong and experienced mentors and using their own hard work and ability to pull in experts to advise them on things from accounting to networking and beyond.
Some attendees had no idea if they belonged to their local BIA (or whether they even could), and most did not know about support that could be provided to them through partner organizations like the BEDC. Many wished they could give advice to new businesses setting up shop and better inform them of whether the location they are choosing is appropriate for their business model to help them avoid failure, and whether landlords and real estate agents can better help facilitate that evaluation for likelier long-term success. Bottom line: Can a smarter welcome package be created for those exploring starting a new small business in Burlington – one that outlines all the steps needed before opening, the demographics of different neighborhoods, and clearly directs people to the other resources available to help them get there? Can our staff be well-trained to provide a supportive and welcoming “red carpet” experience when new businesses reach out to start the process?
• Parking. While this is more of an issue for small business owners south of the QEW, such as in Aldershot or Downtown Burlington, it is a known challenge and source of frustration. When discussing Free Parking in December…business owners referenced abuse by people who already have parking passes elsewhere like their condos (but find street parking more convenient), and those who are employees of local businesses and drive to work that month since they can now get free parking. Neither option helps paying customers find additional spots. It was generally felt that there were too many confusing rules around parking in general (paid during the day but not after 6, but free in December, but still no parking anywhere for longer than 3 hours although there are some lots with exceptions to that, etc…). Bottom line: we need to think about the initiatives we are implementing around parking and whether they are supporting the goal they were intended to support.
• Foot Traffic. With many businesses dependent on foot traffic, weather plays a significant role in deterring people from coming across their business unless it is nice outside. There is a history of vacancies in areas due to past landlord decisions that didn’t feel supportive to the surrounding economy, and with new high-rise developments coming, people are worried about more empty storefronts due to potentially high rents. Bottom line: While it was understood the City doesn’t control the weather, or the decisions of landlords, discussion turned to what more we could do to encourage residents from all over town to visit popular events (via shuttle buses, for example) and if we could create more events that take place in varied neighborhoods rather than always downtown.
Next up on the focus group list this week is a session with City Staff and Partner Organizations, so we will have that newsletter out as soon as we can compile the insights and comments.
The Gazette’s take: Not a word, apparently, on the downtown core intensification.
By Staff
April 1st, 2019
BURLINGTON, ON
Mayor Meed Ward reports on her Red Tape Red Carpet Task Force, an initiative she announced at the State of the City address in January 30.
“The purpose was to use a series of events (town hall, focus groups, and task force sessions) along with other studies, surveys and anecdotal feedback to identify the challenges and obstacles facing growth and relocation of businesses in Burlington, and develop actionable solutions that can be presented to City Council for approval and implementation as soon as possible.”
 Just over 85 people took part in facilitated table sessions where they set out what they liked, didn’t like and how they felt the city could do better. There were few surprises. The event held last week was open to all business owners in Burlington, with postcard invitations mailed out in February to all those who are registered as local businesses with Canada Post, along with the event being promoted on both the Mayor’s and City’s website and social media.
Tickets were free although seating was limited in the venue chosen: The Waterfront Hotel. The turnout was a few seats shy of capacity, with approximately 85 attendees from various industries, business sizes, and backgrounds. It was a diverse crowd ranging from local lawyers and award-winning architects to creative bakery proprietors to entrepreneurs in the health and wellness space and beyond.
Along with co-chair, Councillor Kelvin Galbraith, the first event launched into a 90 minute session that had city hall staff acting as table facilitators to guide attendees through a series of questions aimed at collecting stories, ideas, and insights to better identify what’s working and what’s not when it comes to doing business in Burlington.
Three questions were put to the participants:
What challenges or obstacles have you faced doing business in Burlington?
What are some of the successes you have had?
What are some ideas, solutions or suggestions that can be considered to remove the obstacles?
Meed Ward told the audience that she understands some things that are already working well for you many of you felt you have given the City feedback about your challenges in the past and are frustrated that it did not result in action or improvement. We hear you – and we are committed to doing better. That’s the whole purpose of this initiative.
The Mayor provided a summary of the common themes and feedback heard.
What challenges or obstacles have you faced doing business in Burlington?
We definitely saw some common themes here, and I’d like to mention that although we had some developers in the room today, we parked the recent Interim Control Bylaw that pauses development in the downtown area and near the Burlington Go station for a future focus group to better explore that with a targeted audience.
• Construction during high season impacts my business
• Being part of a BIA for easier cross-promotion would be helpful
• Transit limitations
• Challenges with other agencies (ex: Conservation Halton)
• Dump Site/Transfer Station
• Lack of affordable housing to help attract staff
• Downtown traffic during the rush hour / traffic volume / traffic signals and timing
• Bylaws: responses to changes take a long time and are hard to plan
• Not enough parking – especially in December – deliveries are also hard
• Cost of parking passes, pass renewals/tickets (especially downtown for staff of businesses)
• Lack of incentives for sustainable business practices
• BIA events – not great return for services businesses
• Bylaws don’t feel like they are “common sense”
• Lack of vision
• Outdated Official Plan – not reflective of market
• Too many approval agencies
• Sign bylaw – permitting too complex / unclear and costly for businesses – inconsistent too
• Development approvals process is too long – shorter in other municipalities
• Connection to businesses from Go stations aren’t timely enough to get people to work
• Talent attraction
• Lack of community spaces / public spaces
• High fees combined with lower levels of service
• Snow removal and how it impacts accessibility
• City staff interference with consultants
• Spent too much time looking for office space / lack of affordable or big enough office space
• Need better staff knowledge
• Lack of street visibility – need better tree clean-up, trimming
• Railroad noise at night / Road noise / Go Train noise
• Lack of amenities in Aldershot
• Neighborhood redevelopment and reno rule enforcement
• Tax audits
• Locations available for expansion are not suitable – don’t know where new development lands are
• Challenge to get word out about new businesses
• Land conveyance for site plan approval
• Newcomers – not knowing where to start and how to find information
• Need more collaboration with other businesses and networking events
• Erosion of property rights
• One window for development applicants
• Small home development processes very flawed / mess
• Inconsistent application of zoning bylaws by staff
• Conservation authority should not be able to expand their restricted areas w/o notice
• Special interest directing City Hall / Cronyism
• Sign permit request denied with no explanation
• Development Charges
What are some of the successes you have had?
Attendees told us they were happy with some of the following initiatives, practices and processes that either directly or indirectly helped their business launch, grow or thrive:
• Shuttles from the Go station to busy public events
• New Private Tree Bylaw
• Access permits are timely
• Ability to use public spaces
• City staff being accessible and responsive and engaged with us
• Community spirit
• Openness to change
• Events like this – reaching out to businesses – proactive and forward-thinking
• Clean, safe
• Permitting
• Transit
• Quality of employable people
• Capital $ / Taxes
• Demographics of clientele and its growth
• Connecting with the right people / networking / dealing with other local businesses
• Messages around healthy living
• Public events like Ribfest and Sound of Music and festivals bring business/attention
• Social events are very well organized and engaging
• High amount of people downtown = consumers!
• Longevity and brand recognition downtown
• Intensification downtown brings new customers although issues with parking
• Partnership with City re: “clean up green up”
• Great location for growth – 40min to US, 40 min to Toronto
• TechPlace and Burlington Day at Mohawk and International Student Job Crawl
• Support from BurlingtonGreen
• Councillor support
• Burlington Chamber of Commerce Awards
• Smooth site plan approval process
• Change in leadership – new Mayor
• New license application – fast to process
• There is positive potential here
• The City listens
• Citizen committees that help bring different perspectives of residents to City
• Flexible parking on weekends and holidays
• BIA support
• Good use of social media from Mayor’s office
• Good communication
• Diverse technology culture in Burlington – great for high-tech industry and hub – TechPlace
• Understanding property values vs rent/lease
• Love that our Mayor is looking to improve
• Still affordable (although worried about future rent)
• No problem finding tenants downtown
• Revitalization of Village Square
What are some ideas, solutions or suggestions that can be considered to remove the obstacles?
• More frequent transit/Improve transit (intensification will help) + regional connections
• Fire/Ambulance/Police in one building downtown
• Incentives to complete construction on time to minimize disruption to services
• Less steps for approvals / improve flow / speed
• Shuttle buses from core to core and from North Burlington to downtown events
• Help With / Facilitate meetings with other agencies to help with development approvals
• Dedicate a brush site for landscape maintenance companies
• Bus from Go station to downtown when it arrives (timing better)
• Incentives for affordable housing
• Lights timing (to help traffic flow) and more parking
• Need marina at Spencer Smith & more waterfront features/restaurants/shops
• Be open to change – think of solutions to get to “yes” before saying no
• Stop comparing Burlington to Oakville
• More public engagement with all points of view – surveys, etc.
• On-site visits by City staff
• Improve messaging that we’re open for business
• Clarify if taxes will go up if we don’t have significant intensification & what are benefits of development
• Spread events around the whole town
• More interdepartmental cooperation & get all staff on the same page
• Deal with panhandlers
• Provide a directory of consultants to help (ex: in the planning department)
• Concierge for businesses based on size of business and type
• Talent attraction strategies for graduates
• Better distribution of amenities including groceries and hardware esp. around aging pop’s (ex: Aldershot) – perhaps incentives for that
• Maintain employment lands
• Control high-rise development
• Weekend/Friday afternoon permit advice from different departments on application process
• Provide estimation on time needed for processes incl. permits, site plan, zoning, etc.
• Stronger partnership with City, School Boards, other community sports clubs
• One-stop shop for parents looking for a place their kids can play sports
• Grants / incentives
• Online marketplace
• Live weekly streaming show for businesses
• Getting to know our Mayor better
• Online building permits
• Dress code for staff
• Improve website search engine
• Need a mediator to move issues forward
• Mayor should go through building and application process anonymously to audit it & see problems
• More diversity and inclusion in city staff
• More BIAs
• Better snow removal
• Preconsultation meetings
• Expand rezoning for downtown and flexible zoning for senior living
• Business permits for home businesses – they should pay some fees that other businesses pay
• Hire private sector people at City Hall
• Tax holiday for new businesses
There was a lot of feedback – and a number of inconsistencies as well.
Meed Ward set out the next step: a series of focus groups to delve more deeply into some of the key segments and stakeholders in our City. We will be inviting smaller groups of individuals to facilitate more intimate conversations about issues specific to these industries and organizations.
Focus Groups (all taking place at TechPlace in Burlington):
A. Small Businesses – April 8th from 2-3:30pm
B. City Staff and Partner Organizations/BIAs – April 9th from 3-4:30pm
C. Large Businesses / Manufacturers – April 29th from 2:30-4pm
D. Developers and Real Estate Industry – May 1st from 2-3:30pm
After the focus groups have completed their work, the Mayor reported that: “we will take that feedback, along with that from our Town Hall, and review it with our smaller Task Force of local business leaders, myself, and Councillor Galbraith to identify actionable recommendations to bring to Council this June.”
Was it a useful exercise? Certainly was. Was there a good reason for keeping media out of the room – none that we could see.
 By Staff
March 15th, 2019
BURLINGTON, ON
We are no longer denying that the climate has changed we see it around us every day.
The challenge has been to get to the point where we begin to do something about it. The issue is so huge many people wondered if there was anything they could do individually. Electric cars were being sold but the number of trucks and SUV’s being sold has sky-rocketed.
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The Cities in Action: Bay Area Climate Change Summit 2019 has created a four day program with sections on:
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Registration can be done HERE.
Registration can be done HERE.
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