911 service has been given an upgrade - better cyber security.

By Gazette Staff

April 9th, 2026

BURLINGTON, ON

Burlington Fire has advanced its emergency response capabilities with the successful transition to the Next Generation 9-1-1 (NG9-1-1) network.

City has good fire station coverage, with a new station being built in the core of the city at some point.

The new, modernized network will improve backup capabilities in the event of system failure, strengthen cybersecurity protection, and lay the groundwork for future capabilities, including real-time text, and multimedia communications.

Burlington Fire transitioned to NG9-1-1, in keeping with the Canadian Radio-television and Telecommunications Commission’s (CRTC) mandate that provinces, municipalities and Public Safety Answering Points (PSAP) across Canada meet NG9-1-1 standards by the end of March 2027.

The Ontario government has provided close to $3 million since 2022 to support Burlington Fire’s transition to NG9-1-1.

Despite the implementation of the new network, there is no change in how residents access emergency services. Those in need of emergency assistance should still just dial 9-1-1.