City selects Jacqueline Johnson as new Executive Director of Community Relations & Engagement

By Staff

January 17th, 2023


Burlington announced the appointment of Jacqueline Johnson as the new Executive Director of Community Relations & Engagement.

Jacqueline Johnson: new Executive Director of Community Relations & Engagement.

Jacqueline has been a leader in municipal government for over 14 years leading, supporting, and advocating for impactful changes in Human Services. Through her experience working with some of the most vulnerable people in the community, she continues to influence and drive change to the delivery of human services programs by expanding participation at strategic tables.
Jacqueline was most recently the Director of Community Access at the Region of Peel, which includes services for clients on Ontario Works, where she led the implementation of the Province’s new Vision for Social Assistance in Peel including what the transformation means for Ontario Works clients and the community.

As a key member of Peel’s Diversity, Equity and Inclusion Advisory Committee, she championed the launch of Peel’s first workforce census and the development of the Diversity, Equity, and Inclusion Strategy.

She is committed to ensuring that the voices of clients, residents, and staff continues to be heard and accounted for in the design of programs and services. Jacqueline has also obtained a number of professional certifications including Human Centered Process Design, Change Management and Project Management Professional (PMP).

Jacqueline also serves on the board of directors for the Ontario Municipal Social Services Association and Crime Stoppers of Halton.

The new position of Executive Director of Community Relations & Engagement has been part of the City’s efforts to support the development of an even stronger and deeper relationship with our customers, the community, and community groups such as the Indigenous and LGBTQ2+ communities.

The role will provide strategic leadership and oversight for:

• Corporate Communications and Engagement
• Customer Experience; and
• Office of the City Clerk

Jacqueline will start in her new role on February 13.

Tim Commisso, City Manager said “Jacqueline will play a key role as a member of both the Burlington Leadership Team and the Strategy and Risk Team in the development and implementation of Council’s strategic priorities including our commitment to human centered service delivery.” The position is a new one on the city’s org chart. In an earlier statement from the city reference was made to the new role being filled internally.


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