By Staff

February 8th, 2025

BURLINGTON, ON

We have a 311 service, we have a 911 service and now there is a 211 service.

The Halton Hamilton United Way (HHUW) was a founding partner of 211 service in Canada, providing funding and support for the program, and advocating to make its services available to all communities across Canada.

211 is the largest national database of community services and government programs in Canada. It plays a critical role in helping people navigate available local resources.

The service 211 connects people in Halton and Hamilton to essential social services, including housing support, mental health resources, and food security, through a free, 24/7 confidential service available in over 150 languages.

How 211 Works

When you dial 2-1-1 you are connected to non-emergency support. 211 is a free, confidential service that connects people to critical social, government, and community supports. 211 acts as the front door to support, helping people navigate the complex network of government and community programs and services quickly to find what they need for their unique situation.

211 is accessible 365 days a year, by phone, text or online, and is available in over 150 languages. When you dial 2-1-1 or connect online, a trained professional will listen to you and help you find the right information and supports near you. Whether it’s connecting to mental health support, locating housing resources, or finding child care assistance, 211 provides a trusted pathway to care.

From January 1, 2024 to December 31, 2024, 211 received over 7,200 contacts from residents in Halton and Hamilton, seeking critical support and resources. These contacts highlight the growing needs in our community and the vital role 211 plays in connecting individuals to essential services.

The top three needs identified in 2024 were:

1. Housing: This included crisis and emergency housing, domestic violence shelters, homeless drop-ins, and supportive housing services, reflecting the deepening housing crisis in our region.
2. Mental Health: Requests for support groups, counselling and therapy, and crisis intervention hotlines were among the most sought-after services, underscoring the ongoing mental health challenges faced by individuals and families.
3. Information Services: Many residents sought information referral services, including access to public computers, information lines, and libraries, emphasizing the importance of accessible resources for navigating community programs and supports.

Brad Park: President Haltom Hamilton United Way

Contacts were made predominantly by adults (43%) and older adults (13%), demonstrating the broad age range of individuals turning to 211 for help. These trends reflect the urgent challenges facing our community and the critical need for accessible, reliable support services.

“In times like these, having a resource like 211 is critical,” added Brad Park. “It’s about ensuring that no one has to navigate life’s challenges alone. The services provided through 211 strengthen our community by connecting people to the support they need.”