Metrolinx beefs up security at Union Station

By Gazette Staff

April 20th, 2024

BURLINGTON, ON

Metrolinx is taking key steps to increase customer safety at Union Station and across the transit network ahead of the busy summer ridership season.

Starting on April 20, 2026, customers at Union Station will see regular police presence at Union Station as Metrolinx takes steps to further improve safety at Canada’s busiest transit hub.

In collaboration with Toronto Police and other stakeholders, paid duty officers will work closely with Metrolinx special constables, strengthening coordination, response times and ensuring quicker interventions when needed.

Metrolinx special constables receive provincially mandated training aligned to Ontario Police College standards, with specialized transit and de‑escalation training to handle complex situations safely and professionally.

Here are more ways we’re enhancing safety across the transit network.

• 

  Expect to see a lot more police officers on duty at Union Station

  Starting on April 20, 2026, Metrolinx is introducing a Body-Worn Camera program to uphold safety and trust for everyone while ensuring privacy is protected through clear rules and secure systems.

• We are also actively hiring and training more officers to strengthen the frontline presence across the transit system.

These initiatives come ahead of a busy summer travel season anticipated with more people returning to the office, summer concert season or major sporting events like the 2026 FIFA World Cup™.

“As we prepare for an unprecedented surge of riders — more than half a million additional GO and UP Express customers during the World Cup alone — safety remains our top priority,” says Michael Lindsay Metrolinx President and CEO.  “Enhanced Transit Safety Officer coverage and increased police presence are all part of the comprehensive planning we’ve been doing for months to ensure every rider, whether they’re heading to a match, a concert or their daily commute, feels confident on our system.”