By Gazette Staff
September 3rd, 2025
BURLINGTON, ON
City Hall wants to hear from you.
The City since 1998, this biannual survey helps Burlington staff and Council measure and improve quality of life and services and programs in the City.
Burlington residents are invited to share their thoughts on life in the City.
How to give your feedback
Third-party researchers will contact a statistically relevant sample of homes in each ward. A total of 750 telephone surveys will be completed, with a combination of land and cell phone numbers randomly called. The caller ID for the survey will show the text as “BurlON Survey”.
Residents are also invited to complete an online version at Get Involved Burlington. This online survey gives residents whose telephone numbers were not chosen an opportunity to provide input. Residents are encouraged to take part online.
The survey results will provide the City of Burlington and City Council with valuable insights on items such as:
Yes – just how will the results of the survey be used? And can we know who is doing the survey?
Satisfaction with City services and quality of life in Burlington
Value of City services for property taxes
Preference on municipal property taxes: to increase, decrease or maintain
How survey results will be used
City of Burlington residents share their feedback in many ways year-round. The Community Survey is one important source of feedback that helps inform City business plans, communication initiatives and public engagement programs, budget and spending decisions, and strategic focus areas. The Community Survey also provides the opportunity for benchmarking and to monitor progress of community responses compared to previous years.
The most recent Community Surveys were completed in 2011, 2015, 2019, 2021 and 2023. The Community Survey is now conducted every two years.
2023 Community Survey Results Key Highlights
- 92 per cent of respondents were “Somewhat satisfied” to “Very satisfied” with the services provided by the City of Burlington
- Quality of life was rated highly with 79 per cent of respondents ranking Burlington “Very good” or “Excellent”
- The City of Burlington outperformed both the Ontario and national averages for both quality of life and overall satisfaction with services
- Services that were identified as strengths through community feedback are Fire Services, parks, sports fields and trails, recreation facilities and festivals and events
- Survey respondents would like to see road safety and traffic, cost of housing, over-development, public transportation and pedestrian infrastructure and infrastructure improvements prioritized
The full 2023 results and results of past Community Surveys can be found at Burlington.ca/CommunitySurvey.
The running of a survey has to be put into context. The tax increases for the past four years shown below, set out how much it has cost for the services that are provided. If people are prepared to pay for the services they are getting, they should at least know what it is costing.
A 44% plus cumulative tax increase is hard to swallow when inflation is at just over 2%. The city has some explaining to do as to why this was necessary.
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