City spins out a media release on the new taxi service

By Pepper Parr

December 7th, 2021



The City Hall communications people put out a media release on the taxi situation in the city.

With the Public Vehicle By-law amendments providing a temporary solution to replace lost taxi service, the City of Burlington is sharing that Blue Line Taxi company has been issued a new taxi licence. Blue Line Taxi will start to service Burlington residents today. To book taxi service, Burlington residents can call Blue Line Taxi by phone (905) 525-0000 or book online at

905-525-0000 will bring one of these cabs to your door

The by-law that governs the issuance of new taxi licences was written to meet the needs of the taxi business model that existed in 2009.  To allow new business to enter the Burlington transportation market, City staff recommended interim by-law amendments.  These amendments provide flexibility in the application process to meet the demands of current business models.


Quick Facts

  • Burlington’s main taxi service provider Burlington Taxi ceased operation on Nov.26, 2021
  • At the Nov. 30, 2021 Special Council meeting, City Council approved amending the Public Vehicle By-law to allow exemptions to existing licensing requirements so other taxi services could apply to provide service for Burlington residents
  • The by-law amendments allowed applications for new taxi owner licences/plates to open on Dec. 2, 2021 until all spaces are full
  • The by-law amendments are intended to provide a temporary solution. City staff are aiming to undertake a comprehensive review and consultation and have a new by-law created prior to December 31, 2023.
  • Further review is required not only to determine appropriate taxi licensing requirements, but to investigate the ‘rideshare’ businesses and options for regulating that market.


Mayor Marianne Meed Ward

Mayor Marianne Meed Ward said: “I know we all welcome the news that taxi service can resume in our community as early as today, and in time for the holidays. I want to thank the successful applicant for coming forward, and I’m grateful to City staff and my Council colleagues for working quickly to find a temporary solution to restore taxi service in Burlington immediately. I also thank staff for their ongoing efforts to bring forward a permanent solution to this issue. As well, thank you to Burlington Taxi for their 53 years of dedicated service to our community.”

Ward 4 Councillor Shawna Stolte

Ward 4 Councillor Shawna Stolte said: “As we learned earlier this morning, amendments to our Vehicle/Taxi Bylaw will allow us to welcome 13 new taxi vehicles onto to our streets as of today, Tuesday, December 7, 2021.  Staff are open and eager to review additional licenses to increase this number of available taxi vehicles as multiple companies in the taxi industry continue to come forward with applications.  It was unfortunate that these changes and amendments were not considered before the closure of Burlington Taxi as this could have avoided the subsequent transportation crisis for many Burlington residents, but I am relieved that an expedient way forward was sought by staff and I look forward to the renewed commitment to this valuable mode of transportation for Burlington residents in the future.”

There is some “shame on you” to be spread around on this one.

Related new stories:

Scott Wallace Talks Back

Burlington Taxi announces the need to close

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2 comments to City spins out a media release on the new taxi service

  • Allan H

    Question ?…Will 13 taxis really be enough to service our community?

    Editor’s note: Blue Line has 40 of the 53 slots the city permits. They were able to get 13 cars on the road on day 1.

  • john

    Thank you to all those who made this happen so quickly. Mistakes were made but now we move on with Blue Line.