Just how late the transit bus is going to be is now just a phone call away. Real-time bus arrival service starts on Wednesday

News 100 blueBy Staff

May 2, 2106


As of noon on Wednesday, May 4, 2016, riders can call 905-639-0550 – there they can enter the bus stop I.D. number to get real-time bus arrival time.

Bus station 1Bus stop I.D. numbers are displayed on the bus stop signs across the city or riders can search by route through the new Integrated Voice Response (IVR) system phone line. In June, real-time information will also be made available online which will feature a new mobile friendly website.

Phone disruption
In order to prepare the system, there will be a temporary shut-down of the customer service phone line (905 639-0550) at 10 a.m. for approximately 15 minutes. Please plan ahead by accessing the printable schedules online at www.burlingtontransit.ca under Schedules and Maps or if you need to contact us for urgent matters that are not schedule related, please use this temporary phone extension: 905-335-7869 ext. 6602.

NOTE: This extension will only be serviced during the temporary customer service phone line disruption.

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4 comments to Just how late the transit bus is going to be is now just a phone call away. Real-time bus arrival service starts on Wednesday

  • Rob

    I agree with Steve Smith. They keep saying ridership is going up, but from what I see 80% of the buses run only 20% full. Smaller buses running more frequently would be a more cost effective.

  • Helene Skinner

    I have been informed by Councilor Marianne Meed Ward the following: there will be parking spaces lost in the lot between the gym on pearl and Martini House because of the Elgin Promenade. Spaces will be added across the street in the large lot facing Village Square.
    Marianne met with the local merchants yesterday and handed out a fact sheet. The tax payers can always count on Marianne – she works for her constituents and for all tax payers in Burlington. Marianne is approachable, visible and pro-active. In reference to transit…my communique has been forwarded to the appropriate people to ensure that transit is on time regularly and that tax payers should be able to rely on public transit without hesitation.

  • Helene Skinner

    For a City that is trying to promote public transit to reduce traffic congestion, parking issues (did you know that in September 17 downtown street spots will be deleted) and emissions…just curious as to why the Burlington Gazette would see the glass as half empty. Article infers that transit if often late. If it is…this needs to be addressed immediately as many of our riders are seniors and disabled. This comment will be sent to the Mayor and Council.

  • Steve Smith

    So now Burlington has the largest and cheapest taxis (or most expensive, if you’re a taxpayer) in the world.