Service Burlington counter moving to new temporary location at 390 Brant St., directly beside City Hall, starting Wednesday, May 11

By Staff

May 9th, 2022



Service Burlington, currently located at 426 Brant St., will temporarily move to a new location on the third floor of 390 Brant St. beginning Wednesday, May 11.

390 Brant, better known as the Sims building; the city bought it a number of years ago. It is right across the street from the Queen’s Head – a spot where an Adult Beverage can be enjoyed.

The new location at 390 Brant St. is directly beside City Hall (to the south) and can be accessed by customers from the entrance off of Elgin Street. (See map attached).

The relocation of Service Burlington is being made to limit the disruption experienced by customers visiting the Service Burlington counter during the construction currently underway at City Hall. Service Burlington is closed to walk-in customers on Monday, May 9 and Tuesday, May 10 in order to complete the move, with the exception of marriage license and commissioning appointments.

During the move, it is still easy to connect with the City by calling 905-335-7777 or emailing to receive service. Many City service payments are also available online at

Additional services and meeting updates
Individuals wishing to submit nomination papers for Burlington’s 2022 municipal election can do so by appointment only. Appointments can be made by contacting the Office of the City Clerk at 905-335-7777 or The location of appointments to file nomination papers will temporarily move to the third floor of 390 Brant St. More details will be shared by the Office of the City Clerk when appointments are confirmed.

Council Chambers on the second floor of City Hall at 426 Brant St remains open to the public for Committee and Council meetings.

Burlington City Council has implemented hybrid Council meetings and members of the public have the option to participate in or observe Council meetings in person at Council Chambers or remotely. For more information, please visit

Angela Morgan, Strategic Lead – Customer Experience

Angela Morgan, Strategic Lead – Customer Experience is the person having an experience of how own striving to get a new approach to serving the people of the city and at the same time be in a location where everything doesn’t have to be dusted every day and staff don’t have to wear ear muffs.

“Moving the Service Burlington counter to the building beside City Hall will ensure that we can continue to offer customers a positive experience when they come to visit us. We sincerely apologize for the disruption and look forward to seeing our customers soon at our new temporary location on the third floor of 390 Brant St.

We will continue to update the public about when Service Burlington will move back to City Hall.”

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