The City of Burlington is ready to help: Choose the option that works best for you

By Staff

July 12, 2022




This – direct from City Hall!

It’s easy to connect with the City of Burlington. Whatever City service you are looking for, we are ready to help you. Connect with us online and virtually, via email, by phone and in-person. Choose the option that works best for you. Book appointments that suit your schedule.

Here’s how to connect with us


Call Service Burlington at 905-335-7777 Monday to Friday, from 8:30 a.m. to 4:30 p.m.


Send us an email at


You can visit Service Burlington in its temporary location on the third floor of 390 Brant St., beside City Hall. Enter from Elgin Street. Some in-person services such as marriage licences and commissioning require an appointment. Visit or call 905-335-7777 to arrange a time.

Additionally, the Burlington Bus Terminal at 430 John St. and City recreation facilities are also available for in-person help.


You can connect with us virtually via Microsoft Teams. Call 905-335-7777 to set up a time.


Visit us at

Quick Facts

  • The following in-person payments are available at Service Burlington, Monday to Friday, between 8:30 a.m. and 4:30 p.m.:

–          Parking permits and tickets

–          Property taxes

–          Freedom of Information requests

–          Garbage tags

–          Dog licenses

–          Property information requests

–          Recreation services

  • Many services are also available online at
  • The average wait time to answer phone calls to 905-335-7777 is five seconds or less.

Angela Morgan, Strategic Lead, Customer Experience

Angela Morgan, Strategic Lead, Customer Experience and a former City Clerk had this to say about communicating with the city:

“We want our customers to know we’re here to help. As we emerge from wide-spread lockdowns, and as the construction continues on the main floor of City Hall, we have had some customers ask us how they can connect with City staff.

The City of Burlington is operating with a mix of in-person, remote and off-site work and is ready to help customers with whatever City service they need in the way that is most convenient for them.”



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