Police revise their call screening procedure

News 100 redBy Staff

March 14th, 2020



In light of recent developments in the region with respect to COVID-19, the Halton Regional Police Service is revising their call taking procedures.

Effective immediately, if you are calling our Service through either the non-emergency number, or via 9-1-1, you will be asked a series of strategic screening questions so that we can better assess the risk of potential exposure to COVID-19.

911 Operator-at-dispatch-768x463

911 operator at information console

These screening questions, informed and guided by Public Health, will ensure that our officers are donning the appropriate personal protective equipment (incl. gloves and masks). This is for the protection of our frontline officers, as well as the protection of those we serve.

We urge members of our community to continue to use our non-emergency line and 9-1-1 line appropriately. Additionally, we wish to remind residents that for general information regarding programs and services offered by the Region of Halton, they may call 3-1-1.

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