By Staff
September 17th, 2019
BURLINGTON, ON
Town Crier Dave Vollick
Mayor Meed Ward just might be thinking about becoming the Town Crier or getting a costume and sharing the job with Dave Vollick who has been doing a fine job for at least five years.
The Town Crier hollers out vital news.
Knowing whom to talk to at city hall when you have a problem is something vital for the person who needs help.
The Gazette has heard complaint after complaint about the city web site providing little in the way of needed information.
Meed Ward went into full Town Crier mode when she published a list of who does what and provided the email address to get in touch with them.
Why didn’t the city administrators do this – did they have to get prodded by the Mayor who may have given up and just done the job herself?
In a statement that came with the list the Mayor said:
“To keep serving you better, and to help get a resolution to your City-related issue as quickly and efficiently as possible, here is a list of City department emails that you can contact in addition to my office at mayor@burlington.ca.
Also included beneath each email address are some of the issues that department looks after.
Don’t expect to get an instant response should you send an email. It would be nice if city council issued a Direction to the city manager to have a policy that every email will get a response before staff leave city hall at the end of each day.
access&privacy@burlington.ca
Freedom of Information requests. Requests can be made online at: www.burlington.ca/en/services-for-you/Freedom-of-Information-Requests.asp
animalcontrol@burlington.ca
Animal Control – dog bites, barking dogs, enforcement of dogs off leash, dog licensing, cat microchipping
Wildlife – coyotes, raccoons, etc.
building@burlington.ca
Bylaw enforcement (noise, nuisance, lot maintenance, property standards, talls grass/weeds)
Building permits – swimming pools, demolition, signs
Licensing – business, liquor and lottery
Bylaws
capitalworks@burlington.ca
Leash free dog parks
Grading and drainage issues
Stormwater management – bridges
Environmental Assessments
Driveway widenings and curb cuts
Flooding – flood assistance
Road reconstruction
Parks and Open Space Projects – park planning, new splash pads and playgrounds, construction of city buildings
Love My Playground
Community Energy Plan
Construction management issues (parking for tradespersons, haul routes for trucks, cranes, material storage, port-a-potties, noise, signage, etc.)
Environment – climate change, air quality, idling
Utility locates
city@burlington.ca
Inbox for general inquires.
claimsadministrator@burlington.ca
Claims against the city for personal or property damage.
Claims can be submitted online at: https://www.burlington.ca/en/your-city/Submit-a-Claim.asp
committees@burlington.ca
Agendas and Minutes – standing committees of council
Citizen advisory committees
contactbt@burlington.ca
Burlington Transit – Handi-Van, PRESTO, bus shelters
crossingguards@burlington.ca
Crossing guards
eventbookings@burlington.ca
Flag raisings
Festivals and events
feeassistance@burlington.ca
Fee assistance for city recreation programs
firedepartment@burlington.ca
Burlington Fire Department
Fire prevention and education, fire response times, fire routes, burn permits, requests for attendance at special events, smoke and carbon monoxide alarms, emergency preparedness.
liveandplay@burlington.ca
Recreation programs
General inbox for parks & recreation matters.
parking@burlington.ca
Parking – tickets, on-street parking, parking exemptions, enforcement
planning@burlington.ca
Planning and Development – site plans, zoning clearances/enquiries, heritage properties, committee of adjustment, Official Plan. List of current development applications in each city ward.
propertytax@burlington.ca
Taxes – tax assessments, appeals, pre-authorized payments
rentals@burlington.ca
Facility and Park Rentals – city facility bookings
rpf@burlington.ca
Forestry – requests for new city trees, city tree trimming
Road and sidewalk maintenance – potholes, trip hazards
Snow Removal – from sidewalks and streets
Adopt-a-Flowerbed program
Loose Leaf Collection
Litter and Clean ups
– grass cutting and maintenance
– control of Canada Geese population
– wasp nest removal on city property
– garbage containers in parks-trails-sidewalks
– graffiti and vandalism in parks
– light maintenance at parks and city facilities
– maintenance of parks-beach-playgrounds-sports fields-trails-flower beds-creeks-traffic islands-city cemeteries
tourism@burlington.ca Tourism Burlington – visitor information, city pin requests for large groups travelling, city flag requests
traffic@burlington.ca
Traffic Signals and Street Lights
Speeding – traffic calming and road safety
Transportation – planning, traffic operations, bike racks on sidewalks, street signs