Library services limited during a software system upgrade, Nov 2 to 18

October 22nd, 2021

BURLINGTON, ON

Burlington Public Library will start a major move to a new library software system and service provider on Tuesday.November 2.

“The new system, designed to manage our collections and customer information, brings many improvements to help us serve you better. Still, we regret that there will be limited services while all our data relocates to its new home. We expect to complete all work and be back to business as usual by November 18.

“We need to minimize any data changes to make sure no information gets lost between the old and new systems.”  Here’s what to expect during the transition and important changes to note:

1. NO online catalogue access; CHECK OUT only.

• No searching or browsing the online catalogue.
• No access to your My BPL account.
• No placing holds. Holds already waiting for you won’t expire. No new holds will be available for pick-up.
• No renewals.
• No returned items will be checked in. You can still return items but they will not show as returned in your account until after Nov 18.
• No payments will be taken for fees or other financial transactions.
• Check-out kiosks will be unavailable.
• No online self-registration for a library card.
• Some digital resources may be temporarily unavailable during the transition. This information will be posted on our website as needed.

You will be able to:

• Check out books and other items available on our shelves.
• Check out eBooks, eAudiobooks, and eMagazines and stream movies and music directly through the resource’s website (for example, OverDrive, Hoopla, Kanopy) or the resource’s app (such as Libby, Hoopla, Kanopy etc)
• Register in person at any branch for a library card.
• Register to attend virtual library programs.
• Use public computers, printers, and free wireless access at all locations.

2. NEW – PIN reset
During the data migration, your PIN will be reset to the last four digits of the telephone number we have on file for you. You can reset your PIN after Nov 18.

3. NEW – Borrowing history
BPL now retains the borrowing history on all customer accounts to serve you better and bring collections of the highest interest to our community. We will use the data to understand our general use trends; we will not access information at the individual level. If you wish to access your borrowing history, you must enable this feature in your My BPL account. Library staff will only access your borrowing history with your permission.

We encourage you to contact us online, stop by and talk with our staff, or give us a call at 905.639.3611 if you have any questions.